Responsibilities
- Collaborate with sales and account teams to guide technical discovery, product demos, and solution design workshops.
- Support clients in assessing fraud detection capabilities and aligning them with their fraud prevention objectives.
- Build tailored fraud detection workflows leveraging AI-powered behavioral insights and risk indicators.
- Manage technical onboarding, API integrations, and platform deployment within client environments.
- Work closely with client teams across fraud, risk, engineering, and operations to ensure smooth implementation and adoption.
- Provide guidance on current fraud trends, scam patterns, and effective fraud mitigation strategies.
- Resolve technical challenges and offer continuous solution support during the customer journey.
- Coordinate with product and engineering departments to relay customer insights and shape product roadmap.
- Record implementation standards and help develop reusable resources for scaling customer enablement.
