Respond to security questionnaires, vendor risk assessments, and RFIs from EMEA customers.
Lead Customer Trust operations across EMEA.
Manage questionnaire triage, completion, and queue management for EMEA customers.
Work closely with EMEA sales teams.
Understand regional compliance requirements including GDPR, EU data protection, and sector-specific frameworks.
Ensure Smartsheet maintains a strong reputation for responsiveness and technical credibility in EMEA markets.

5+ years of experience in customer trust, vendor risk management, security assessment, or customer-facing security roles at SaaS or cloud platform companies.
Proven experience completing and responding to customer security questionnaires, vendor assessments, and RFIs.
Strong understanding of GDPR, EU data protection, and regional compliance requirements.
Familiarity with data residency, data processing agreements, DPIAs, and how cloud services operate within EU regulatory frameworks.
Knowledge of GRC frameworks: Working knowledge of SOC 2, ISO 27001, and compliance standards commonly referenced in EMEA assessments.
Solid technical security foundation: Understanding of cloud architecture, access controls, encryption, incident response, data handling, and security best practices sufficient to provide credible responses to technical questions.
A degree in Computer Science, Computer Engineering, Cybersecurity or a related field or equivalent practical experience.
Excellent written and verbal communication: Ability to explain technical security concepts clearly to both technical and non-technical stakeholders, and to adapt communication style for different audiences.
Queue and project management skills: Comfort with ticketing systems, SLA tracking, and managing multiple concurrent questionnaires and customer interactions.
Eligible to work in the United Kingdom.

Fluency in an additional European language.
Ability to respond to technical security questions in multiple languages.
Professional security certifications: CISSP, CCSK, CISM, CompTIA Security+, or equivalent.
Background in SaaS customer trust or security operations in European companies.
Experience with industry-specific EMEA compliance requirements (financial services, healthcare, government contracting).
Familiarity with tools and platforms used for questionnaire management and vendor risk (Targhee, OneTrust, SAFE, or similar).

Employer-paid Private Medical and Dental, additional cost for family members
Monthly contributions toward your pension
Monthly stipend to support your work and productivity
25 days paid Holiday + Bank Holidays + Flexible Time Away Program
20 weeks fully paid Maternity Leave
12 weeks fully paid Paternity/Adoption Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development, including access to Udemy online courses
Company Funded Perks, including a counselling membership, salary sacrifice options, and your own personal Smartsheet account.
Teleworking options from any registered location in the UK (role-specific)

Remote (Country) — United Kingdom

Reports to: Sr. Director, GRC Engineering, based in the US

Remote work eligible from the UK
Reports to Sr. Director, GRC Engineering, based in the US
Equal Opportunity Employer: committed to fostering an inclusive environment
Candidates can request accommodations for a comfortable and positive interview experience

Smartsheet is hiring a Senior Security Engineer I, Customer Trust EMEA (Remote Eligible in the UK)