About the Role
This position involves handling private pay account inquiries, processing payments, and maintaining financial records with high accuracy while supporting clients through phone and digital channels.
Responsibilities
- Manage private pay account portfolios for timely billing and collections
- Respond to client inquiries regarding invoices and payment status
- Verify insurance and payment information for accuracy
- Process payments and update account records in company systems
- Communicate with clients to resolve billing discrepancies
- Follow up on overdue accounts using established procedures
- Maintain confidentiality of financial and personal data
- Collaborate with internal teams to resolve payment issues
- Ensure compliance with financial policies and procedures
- Document all client interactions accurately and promptly
- Escalate complex cases to appropriate departments
- Monitor account activity for unusual or suspicious patterns
- Support onboarding of new private pay clients
- Assist with month-end reporting and reconciliation
- Participate in training and performance reviews
- Adhere to service level agreements for response times
- Utilize multiple software platforms for data entry and retrieval
- Maintain up-to-date knowledge of billing policies
- Identify opportunities to improve billing processes
- Work independently while meeting performance targets
Compensation
Competitive hourly rate plus benefits
Work Arrangement
Remote
Team
Part of the customer service division supporting pharmacy operations
Work Environment
- Fully remote position with no requirement to report to an office
- Standard business hours with potential for occasional schedule flexibility
Technology Requirements
- Company-provided laptop and secure software access
- High-speed internet connection with minimum bandwidth standards
- Headset for daily call volume and audio clarity
Performance Expectations
- Regular evaluation based on accuracy, productivity, and customer satisfaction
- Participation in team meetings and ongoing training sessions
Not available
