Responsibilities
- Shape product vision across cloud compute, storage, and related managed offerings.
- Develop a long-term roadmap that distinguishes the platform in the managed cloud and IaaS space.
- Lead compute modernization through template rationalization, hardware standardization, and tier migration strategies.
- Determine optimal paths for developing, acquiring, or partnering on capabilities like backup, disaster recovery, and managed databases.
- Analyze competitors including hyperscalers, alternative cloud providers, and managed hosting firms to guide market positioning.
- Convert industry trends, customer demands, and technological changes into strategic product initiatives.
- Manage the complete product lifecycle from concept to launch, adoption, and ongoing refinement.
- Own the compute product domain, including instance types, sizing models, templates, provisioning workflows, and upgrade automation.
- Lead cloud storage and data resilience features such as block and object storage, archival layers, backup systems, and disaster recovery configurations.
- Define product requirements, author specifications, and coordinate execution with engineering, design, and go-to-market teams.
- Make confident decisions balancing scope, delivery timelines, and technical trade-offs.
- Own revenue planning for the platform, including pricing models, packaging structures, and expansion strategies.
- Improve net revenue retention via upsell, cross-sell, automated right-sizing, and retention-driven enhancements.
- Collaborate with sales and solutions teams to guide enterprise deal structuring and technical positioning.
- Monitor and report on financial KPIs such as Annual Recurring Revenue (ARR), gross margin, cost-to-serve, and customer lifetime value.
- Evaluate how pricing models, service tiers, and packaging influence customer behavior and unit economics.
- Gain deep insight into enterprise infrastructure buyers, including their procurement constraints, decision drivers, and usage patterns.
- Turn customer pain points—like cost volatility, data protection gaps, vendor dependency, and operational complexity—into product direction.
- Engage directly with customers, partners, and infrastructure communities to validate strategy and gather market feedback.
- Establish feedback mechanisms with customer-facing teams to inform continuous roadmap updates.
- Work closely with engineering leadership to shape technical decisions in compute and storage architecture.
- Partner with marketing on brand positioning, messaging, and go-to-market execution.
- Coordinate with other product leaders across networking, edge, security, and application services for platform-wide alignment.
- Collaborate with hardware and data center operations on capacity forecasting, hardware lifecycle management, and infrastructure efficiency.
Requirements
- Minimum of 7 years of product management experience in cloud infrastructure, IaaS, or hosting environments.
- Strong technical knowledge of compute technologies including virtualization, hypervisors, bare metal, and dedicated servers.
- Proven experience managing end-to-end compute or storage products, including instance design, provisioning, and pricing.
- History of owning P&L or revenue accountability for infrastructure products.
- Experience designing products for enterprise clients with complex compliance, integration, and procurement needs.
- Demonstrated ability to craft and execute multi-year product strategies beyond feature delivery.
- Solid commercial acumen with understanding of pricing models, service tiers, net revenue retention (NRR), and revenue impact.
- Background in compute modernization, hardware lifecycle planning, or platform migration programs.
- Excellent written and verbal communication abilities.
Nice to Have
- Experience working at a cloud infrastructure provider, managed hosting firm, or alternative cloud platform—outside major hyperscalers.
- Knowledge of disaster recovery and business continuity solutions such as DRaaS, backup-as-a-service, and replication layers.
- Experience with managed database offerings including PostgreSQL, MySQL, or similar.
- Familiarity with regulated environments and compliance standards such as HIPAA, PCI-DSS, or SOC 2.
- Understanding of cloud repatriation strategies and cost dynamics between public cloud and dedicated infrastructure.
- Exposure to GPU-based compute, AI/ML workloads, or high-performance computing (HPC) systems.
- Background in consultative or solutions-oriented sales processes.
Other
Nexcess is an equal opportunity employer. Servers.com by Nexcess is committed to equality and diversity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
