Responsibilities
- Support and Manage level 3 tickets, product features, and capabilities of Network Security technologies (Security Service Edge / NextGen Firewall)
- Create required documentation and providing instructions to lower-level groups in support of Network Security products and technologies
- Partner with other IT and Business groups (including End-User, CLOUDx, Network Services and Enterprise Technology) to support Network Security product related activities
- Manage level 3 group and support related products features, capabilities, bug fixes, etc.
- Perform L3 engineering related activities in support of the environment including troubleshooting issues and own escalation of issues as needed with respective OEM vendors
- End-to-end support and management of the Network Security Products and, in particular, the Security Service Edge technology
- Partner with Information Technology group and Information Security during incident response activities
- Assist with security events/incidents, supporting incident response activities with Cyber Security Operations as appropriate
- Provide input and recommendations to management on the risk profile, emerging security trends (internal and external) and risk management strategies
- Recommend configuration and enhancements to ensure protection and productivity for the company’s infrastructure environments
- Evaluate Firewall Rule / Access requests and work with Firewall Engineer and Customer to ensure access is following the company’s IAPP and security policies
- Lever Firewall Assurance tools for enablement of compliance checks and automation of security analysis
- Support and collaborate in the development of process end-to-end process for Firewall Rule / Access request
- Lead cleanup and hygiene of the company’s Firewall Policy through use of Firewall Assurance
Requirements
- At least 3-5 years experience deploying, configuring, and administering Cisco firewalls.
- Cisco firewall, Cisco IPS, Cisco ACS and Cisco ISE Experience
- Hands on experience with network protocols ( EIGRP, OSPF, BGP, RIP, VLAN, TCP/IP, etc).
- Experience securing a large inter network establishing and enforcing policies and monitoring access.
- Experience in managing site-to-site and remote access VPNs.
- Experience in resolving network connectivity failures.
- Must have excellent understanding of networking at all layers of the OSI model.
- Must be comfortable in reading packet captures (wireshark/pcap).
- Excellent verbal and written communication skills
- Demonstrated success in managing, analyzing and solving complex network issues
- Experience in managing network and security technologies.
- Fluent in English; excellent oral and written communication skills required, including the ability to communicate and present across all management and organizational levels are required;
- A Bachelor's degree is required
Nice to Have
- CCSP or higher preferred.
- a degree in Information Technology, Computer Science, or Software Engineering is preferred.
Benefits
- Work alongside industry-certified experts
- Access continuous training
- Enjoy competitive benefits
Additional Information
- Fluent in English
- Excellent oral and written communication skills required
- Ability to communicate and present across all management and organizational levels
