Responsibilities
- Act as a key point of contact and expert representative for clients and members, embodying organizational credibility.
- Demonstrate in-depth knowledge of health plans, services, provider networks, and industry trends to effectively inform and guide stakeholders.
- Educate and influence clients and members on healthcare transformation through clear communication and strategic outreach.
- Support individuals and groups with complex care needs, including coordination of clinical programs and digital health resources.
- Address challenges related to care integration, technology adoption, and service navigation for diverse populations.
- Lead the planning and execution of strategic healthcare initiatives at major client events and campaigns across commercial, Medicare, and community sectors.
- Collaborate independently and with executive teams to advance organizational goals in healthcare innovation.
- Work closely with Product Design and Digital Innovation teams on projects that drive modernized healthcare solutions.
- Contribute to the development and refinement of digital tools and patient-centered programs.
- Provide guidance and training to less experienced team members when necessary.
- Support organizational objectives through participation in cross-functional projects.
- Respond to evolving member needs with tailored engagement strategies.
- Promote adoption of clinical programs by aligning services with client priorities.
- Serve as a resource for internal teams seeking insight into member experience challenges.
- Help shape communication strategies that reflect current healthcare trends.
- Ensure consistent delivery of service excellence across all engagement touchpoints.
- Adapt outreach methods to meet the needs of diverse client segments.
- Maintain up-to-date expertise on product offerings and service capabilities.
- Identify opportunities to improve member satisfaction and health outcomes.
- Support organizational transformation by modeling best practices in engagement.
- Contribute to long-term planning for member-centric service models.
- Facilitate workshops and educational sessions for clients and internal teams.
- Evaluate the effectiveness of engagement campaigns and recommend improvements.
- Stay informed about regulatory and market changes affecting healthcare delivery.
- Perform additional tasks as required by leadership or operational demands.
Work Arrangement
On-site
Responsibilities
- Serve as a Subject Matter Expert and the "Face of Highmark" to our clients and members.
- Deep understanding of Highmark products and services, provider partners and healthcare trends and the ability to effectively educate, influence and communicate these items to clients and members to drive the transformation of healthcare.
- Provide support for both members and clients with highly complex needs centered around care alignment, clinical programs, digital tools, etc.
- Develop and execute on Highmark's strategic initiatives centered around the transformation of healthcare at high priority and highly complex client and members events and campaigns across all segments of business such as commercial, Medicare and community, independently and/or in partnership with executives across the organization.
- Partner with the broader Product Design and Digital Innovation department to assist with projects centered around the development of transformative healthcare initiatives.
- Mentor and train junior level team members as needed.
- Other duties as assigned or requested.
