Responsibilities
- Own the global strategy and program leadership for the organization's employee listening portfolio (ex: engagement survey, exit survey, and related listening channels).
- Lead survey/program design and methodology, informed by best practices, benchmarking, and internal needs.
- Partner closely with internal stakeholders to ensure successful execution, including: Talent management governance / project management support, HR systems teams, People analytics and reporting teams, External vendors (Qualtrics in 2026).
- Develop standardized communications strategy, enablement, toolkits, and change management plans to drive adoption.
- Translate listening data into actionable insight and support enterprise action planning and continuous improvement cycle.
- Create clear, compelling leadership presentations for senior audiences, elevating insights into strategic recommendations.
- This role is accountable for business adoption and outcomes of enterprise talent processes within Investor Services and Corporate Functions.
- The role influences and enables People Partners to execute day-to-day process activities – for example, completion tracking, calibration facilitation, additional enablement, and BU-specific communications - while providing direct COE delivery at senior and high-risk moments (ex: leadership calibrations, critical role development planning, and targeted pilots).
- Act as the primary Talent Management COE point of contact for People Partners supporting Investor Services and Corporate Functions.
- Ensure People Partners are equipped and enabled to deploy enterprise talent planning processes (ex: talent review, succession planning, performance management, development planning).
- Provide consulting, materials, and guidance to ensure consistent implementation and strong adoption.
- Influence business specific talent initiatives in alignment with global strategy.
- Engage early to shape design, ensure feasibility, and prevent duplication with global COE direction.
- Identify high-impact pilots occurring within the business and elevate those that are scalable, contributing to an enterprise inventory of talent initiatives.
- Evaluate the impact of talent initiatives, leveraging HR analytics and continuous feedback to refine and improve programs.
- Monitor talent health using data-driven insights (e.g., retention trends, bench strength, performance outcomes) and recommend targeted, forward-looking interventions.
Requirements
- Bachelor’s degree in Human Resources, Organizational Development, Business Administration, or a related field.
- Minimum 8 years of experience in Talent Management with a focus on enterprise talent initiatives such as listening strategy, performance, succession, and development.
- Certification in Hogan Personality Assessments.
- Demonstrated capability in program leadership across design, deployment adoption, measurement.
- Strong consulting and facilitation skills with the ability to influence senior stakeholders and cross-functional teams.
- High Comfort with HR data interpretation and telling a clear story through insights.
- Proficiency in HR systems (Workday and Qualtrics preferred)
- A passion for shaping culture, developing talent, and living out the DRIVE values
Nice to Have
- Master’s degree in I/O Psychology, Organizational Psychology, or a related field
Benefits
- Health, vision, and dental insurance
- Flexible spending accounts
- Health savings accounts
- Retirement savings plans
- Life, and disability insurance programs
- Paid and unpaid time away from work
- Competitive pay
Additional Information
- The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
- The company will not pay less than minimum wage for this role.
- In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
