Lead the design, implementation, and ongoing support of Site Reliability Engineering solutions in a digital environment. Partner with IT and business units to ensure system reliability, performance, and continuous improvement by enforcing technical standards, automation, and proactive monitoring across production systems.
Responsibilities
- Build and maintain strong working relationships with business and IT teams to align technical delivery with organizational goals.
- Conduct code and non-functional reviews covering performance, security, compliance, and maintainability for all production-bound SRE solutions.
- Oversee vendor partnerships, including issue resolution and ongoing maintenance of supported applications.
- Lead process transformation by identifying and implementing automation opportunities across workflows and systems.
- Monitor, track, and manage technical work streams to ensure timely delivery and compliance.
- Serve as a subject matter expert for the application portfolio by documenting core components, infrastructure, and shared functionalities.
- Support deployment of new releases, bug fixes, and technology updates—including patching and certificate renewals—with post-release validation.
- Champion continuous improvement in monitoring, tooling, and technical practices to enhance productivity and system reliability.
- Manage the application maintenance budget and provide cost forecasts for support activities related to new development projects.
Requirements
- Minimum of seven years in a technology leadership role with direct people management experience.
- Demonstrated experience supporting, maintaining, and delivering enhancements or maintenance projects for critical systems.
- Proven experience managing both onshore and offshore vendor resources.
- Familiarity with distributed systems, diverse technology stacks, and workflow integration.
- Skills in capacity planning, system sizing, and performance optimization.
- Ability to identify and implement process improvements and apply application enhancements effectively.
- Strong analytical skills for diagnosing and resolving technical issues.
- Understanding of the capabilities and constraints of enterprise and corporate application architectures.
Tech Stack
Customer Service, Decision Making, Enterprise Application Delivery, IT Infrastructure, Interpersonal Relationships, IT Systems Integration, System and Console Operations, System Applications, Systems Software
Benefits
- Comprehensive total rewards package including incentive bonuses and flexible benefits options.
- Leadership commitment to professional development through coaching and growth opportunities.
- Opportunity to contribute meaningfully and create lasting impact.
- Collaborative and progressive work environment focused on high performance.
- Flexible work-life balance arrangements
Compensation
Salaried
Work Arrangement
Local - Toronto, Canada with flexible work/life balance options
Team
Engineering unit within the Digital Branch SRE organization, collaborating closely with Delivery teams and other IT partners.
- Encourages progressive thinking and continuous growth.
- Collaborative approach to delivering trusted solutions for clients and communities.
- Supports mutual success and personal development.
- Promotes inclusivity and diverse perspectives.
- Values respect, belonging, and equal opportunity.
- Focused on making a positive impact in communities.
- Committed to helping individuals and teams reach their potential.
Additional Information
- Work location: RBC WATERPARK PLACE, 88 QUEENS QUAY W, TORONTO
- City: Toronto
- Country: Canada
- Standard work week: 37.5 hours
- Employment Type: Full time
- Business Platform: TECHNOLOGY AND OPERATIONS
- Job Type: Regular
- Pay Type: Salaried
- Posting Date: 2026-02-26
- Application Deadline: 2026-03-31
- Note: Applications accepted until 11:59 PM the day before the deadline.
- RBC is committed to an inclusive and diverse workplace with policies that promote respect, belonging, and opportunity for all employees.
- EEO Statement: RBC supports an inclusive workplace with diverse perspectives, fostering innovation, collaboration, and professional growth through respect and equal opportunity.
Not specified
