Join Temporal Technologies as a Senior Manager, Platform Architecture. This is a career-defining opportunity to pioneer a new post-sales technical function. You will build and scale the Platform Architecture organization globally, defining how we ensure customer production success and clear ownership across all teams.
What You'll Do
- Hire, coach, and develop a high-performing team of Platform Architects.
- Establish clear role boundaries, career paths, and operating standards.
- Define and evolve Temporal's production readiness framework.
- Standardize activation, reliability, observability, and operational guardrails.
- Ensure first workflows reach production faster and more predictably.
- Own metrics tied to time-to-production, GRR, NDR, expansion, and health.
- Forecast capacity and scale the team responsibly with the business.
- Act as the executive technical counterpart to Sales, Support, Services, and Product.
- Collaborate with Product and Engineering to feed back real-world production patterns.
- Serve as executive sponsor for key strategic accounts.
- Innovate on programs like Production Readiness Partnership.
- Influence training, certification, and partner enablement strategies.
What We're Looking For
- 12+ years of professional experience in technical roles, with at least 5 years in leadership positions.
- Proven track record building and scaling high-performing technical teams.
- Deep understanding of distributed systems, workflow orchestration, and production operations.
- Experience defining and implementing customer success frameworks for technical products.
- Strong ability to establish metrics, processes, and operational standards that drive business outcomes.
- Demonstrated success partnering with Sales, Product, Engineering, and Support organizations.
- Excellent executive presence with the ability to engage with senior stakeholders and strategic accounts.
- Experience managing complex customer technical programs and driving production readiness initiatives.
- Track record of developing talent, building career frameworks, and creating high-trust team cultures.
- Strong analytical skills with experience using data to drive decisions and forecast capacity needs.
Nice to Have
- Prior experience with Temporal or similar distributed systems platforms.
- Background in professional services, solutions architecture, or customer success engineering leadership.
- Experience building post-sales technical functions from the ground up.
- Knowledge of modern cloud platforms, Kubernetes, and infrastructure technologies.
- Track record of creating scalable enablement programs and training content.
- Experience in high-growth SaaS or developer tools companies.
Team & Environment
You will build and lead the Platform Architecture organization.
Benefits & Compensation
- Compensation: $300,000 - $340,000 OTE (70/30 base/variable split). + equity: Eligible for stock options as part of Temporal's equity plan.
- Unlimited PTO, 12 Holidays + 2 Floating Holidays.
- 100% Premiums Coverage for Medical, Dental, and Vision.
- AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available).
- Empower 401K Plan.
- $3,600 / Year Work from Home Meals.
- $1,800 / Year Professional Enrichment (Career Development & Professional Memberships).
- $1,200 / Year Lifestyle Spending Account.
- $1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment).
- $74 / Month Reimbursement for Internet.
- Calm App Subscription for Mental Health & Wellness.
Work Mode
This role is open to candidates globally.
Temporal Technologies is an Equal Opportunity Employer. All employment is decided on the basis of qualifications, merit, and business need.
