About the Role
This position leads operational functions for large, multi-faceted programs, ensuring effective implementation, performance tracking, and continuous improvement. The individual will manage teams, optimize workflows, and support client objectives through data-driven decision-making and strong leadership.
Responsibilities
- Lead the planning and execution of operational activities across diverse projects
- Oversee team performance and ensure accountability for deliverables
- Develop and implement strategies to improve operational efficiency
- Monitor program performance using key metrics and reporting tools
- Coordinate with client stakeholders to align operations with project goals
- Manage resource allocation to support project timelines and budgets
- Identify risks and develop mitigation plans for operational challenges
- Ensure compliance with contractual and regulatory requirements
- Drive process improvements using data analysis and feedback loops
- Support business development through operational insights and past performance input
- Lead onboarding and training for new team members
- Foster collaboration between technical and administrative teams
- Prepare executive-level summaries and operational briefings
- Maintain documentation for operational procedures and workflows
- Guide teams through change management during program transitions
- Ensure consistent application of quality assurance standards
- Manage vendor relationships and subcontractor performance
- Support financial oversight including budget tracking and forecasting
- Promote a culture of innovation and continuous learning
- Respond to client inquiries and escalations related to operations
Nice to Have
- Master’s degree in business, public policy, or related discipline
- PMP or other relevant professional certification
- Experience in remote team leadership
- Background in healthcare, energy, or public sector programs
- Knowledge of federal acquisition regulations (FAR)
- Experience with enterprise resource planning systems
- Familiarity with agile or lean management practices
- Track record of managing geographically dispersed teams
- Experience supporting international projects
- Advanced presentation and storytelling skills
Compensation
Competitive salary and benefits package
Work Arrangement
Remote position with flexible location options
Team
Part of a national operations team supporting large-scale programs
Why This Role Matters
This position plays a central role in ensuring the success of high-impact programs by aligning operations with strategic goals. The leader in this role directly influences service quality, team effectiveness, and client satisfaction across multiple initiatives.
Growth Opportunities
Opportunities exist for professional advancement, leadership development, and involvement in expanding program portfolios. The role supports long-term career growth through exposure to complex challenges and senior-level stakeholders.
Not available for this position
