Responsibilities
- Define and execute the strategic direction for the Hacker Success function, ensuring alignment with organizational objectives and community expansion.
- Collaborate as a strategic advisor in shaping a comprehensive community engagement strategy.
- Supervise and develop a worldwide team of Hacker Success Managers to ensure high-quality, consistent experiences for community members.
- Guide the support framework, user journey design, and professional development for a specialized group of researchers in the platform’s ecosystem.
- Lead and maintain the Hacker Advisory Board, composed of varied security researchers, to gather actionable insights that inform product and program development.
- Build and sustain cross-departmental partnerships with teams in product operations, customer success, support, and mediation leadership.
- Act as the main liaison for customer-related escalations, enhancing trust and long-term client relationships.
- Utilize data analytics and performance indicators to shape strategic decisions, increase researcher engagement, and guide product evolution.
- Serve as a key advocate for the researcher community, both internally and in public forums, including speaking engagements and executive-level representation.
Benefits
- Comprehensive health coverage including medical, vision, and dental insurance
- Equity and stock options as part of compensation
- Retirement savings plans
- Paid public holidays and unlimited paid time off
- Paid leave for maternity and parenting responsibilities
- Various leaves of absence, including caregiver leave and compliance with Colorado's Healthy Families and Workplaces Act
- Access to an Employee Assistance Program
- Stipend for flexible work arrangements
Work Arrangement
Hybrid
Team
Leads a global team of Hacker Success Managers. Reports to senior management and collaborates across product operations, customer success, support, mediation leadership, and executive stakeholders.
Other
- Flexible Work approach enables remote work while maintaining productivity and collaboration.
- Periodic in-person requirements to support team collaboration and foster stronger connections.
- Employment at HackerOne is contingent on a background check.
- Visa/work permit sponsorship is not available.
- For certain roles outside the United States, U.K., and the Netherlands, HackerOne partners with Remote.com as Employer of Record (EOR).
- Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position (US-based roles only).
Not available
