Responsibilities
- Lead and coach a high-performing EAM team to exceed performance goals and KPIs.
- Oversee recruitment, succession planning, and professional development within the organization.
- Manage revenue forecasting, budgeting, and the optimization of ALM revenue streams.
- Collaborate cross-functionally to remove roadblocks and advocate for both internal and external teams.
- Serve as a trusted advisor and escalation point for customer stakeholders and executive sponsors.
- Identify opportunities for upselling, cross-selling, and contract renewals to maximize profit.
- Drive change and process improvements to meet customer business goals and maintain preferred supplier status.
- Analyze customer trends and perform root cause analysis to resolve complex issues efficiently.
- Ensure standardized, premier service delivery in compliance with global contracts and SLAs.
- Implement tracking indicators to overachieve on customer needs and foster long-term loyalty.
- Coordinate with Sales and Client Partners to provide EAMs with the tools necessary for account growth.
Requirements
- 10+ years of professional experience, including 5+ years managing complex, large enterprise accounts.
- Advanced working knowledge of the ITAD (IT Asset Disposition) industry.
- Bachelor’s Degree.
- Proven track record of mentoring, driving accountability in virtual teams, and navigating matrix organizations.
- Strong business acumen, pipeline forecasting, and Salesforce.com proficiency.
- Exceptional presentation and interpersonal skills with the ability to engage at the C-level.
Team
Structure: team of Enterprise Account Managers (EAMs)
