Responsibilities
- Drive operational excellence by acting as the first point of contact for clients and internal stakeholders to address issues relating to data collection, reporting, delivery, and dashboard queries.
- Create visual solutions for dashboards and reports.
- Ensure compliance across taxonomy structures with the Performance Media team across various markets.
- Develop new and iterate existing processes to reflect best practice.
- Identify and highlight where processes are not duly followed and proactively propose solutions.
- Embed a culture of continuous process improvements.
- Safeguard resources by identifying and managing out inefficiencies, making sure opportunities are realised, and removing bottlenecks that may hinder the team from performing at its best.
- Conduct risk and impact analysis and identify mitigating actions.
- Develop and implement strategic solutions to address operational challenges and offer possible workarounds and long-term solutions and be responsible for delivering agreed improvements.
- Provide operational support, and act as the bridge between the client and the account team.
- Proactively identify operational challenges and opportunities, and defining solutions for these.
- Work with subject matter experts to streamline their areas of delivery.
- Establish KPIs which can be used to demonstrate the value of the operations function to the client and internal audiences.
Requirements
- Excellent communication skills
- Ability to work across a range of concurrent workstreams, with appropriate support
- Strong experience of using data visualisation tools (PowerBi, Looker, Tableau)
- Strong working knowledge of Excel
- Proven ability to deliver process improvement, both in terms of building new solutions and improving existing ones
- Ability to assess problems and prioritise fixes, ideally with a Lean mindset
- Ability to take unstructured work and build out a defined, documented and replicable process, both solo and alongside a wider team depending on the nature of the task
- Good understanding of media and underlying principles of media buying
- Experience implementing and working within project management systems, e.g Trello/Jira/Hive (preferable)
Nice to Have
- Experience in SQL
- Experience in automation (Power Automate, etc)
Work Arrangement
Hybrid — London
Additional Information
- Working pattern: three days a week in the office in London, other days available to work remotely.
- Let us know if you have any questions about the working pattern during the application and interview process.
