Responsibilities
- Lead and expand customer advocacy initiatives by independently identifying, engaging, and activating advocates to support sales, marketing, analyst relations, and event requirements.
- Create and deliver compelling customer success stories and evidence points used externally in marketing campaigns, website content, sales tools, company-hosted events, trade shows, and analyst engagements.
- Manage high-level customer relationships through Customer Advisory Boards and recognition programs, acting as a strategic liaison between senior customers and internal leadership.
- Develop and implement a third-party review strategy across platforms like G2 and Gartner to elevate customer voices and enhance competitive market positioning.
- Design and manage gifting programs aligned with key customer journey milestones such as onboarding, renewals, and advocacy, reinforcing customer loyalty and retention.
- Expand and activate the customer community by collaborating across teams to boost membership, drive engagement, and foster peer-to-peer connections at scale.
Benefits
- Up to 100% employer-paid Medical and Vision insurance premiums for employees
- Flexible paid time off policy
- Paid public holidays
- Access to mental health and wellness support resources
- 401(k) plan with pre-tax, after-tax, and Roth options
- Short-term and long-term disability coverage
- Life insurance
- Additional employee benefits
Work Arrangement
Remote (Worldwide)
Our Commitment to Diversity, Equity, and Inclusion at Demandbase
We are dedicated to fostering a workplace culture that embraces diversity in all forms. We value the unique perspectives and identities each individual brings and are committed to creating an inclusive environment where everyone feels respected and supported. Discrimination in any form is strictly prohibited. We provide equal opportunities for success and advancement regardless of gender identity, sexual orientation, disability, race, ethnicity, background, marital status, genetic information, education, veteran status, national origin, or other protected characteristics. We do not automatically exclude applicants with criminal records and evaluate each candidate individually. We acknowledge that achieving true inclusion requires continuous effort and are committed to building a fair and safe workplace for all.
Unsolicited Submissions
We prioritize direct candidate engagement and do not accept unsolicited resumes or outreach from third-party recruiting agencies. Any unsolicited submissions will not be considered, and no fees will be incurred.
Other
- Applicants with criminal records are not automatically disqualified; each is assessed on a case-by-case basis.
- We are not accepting unsolicited resumes or communications from third-party recruiters. Such submissions will not be reviewed, and no fees will be paid.
