185 Fanshawe Street, Auckland CBD, Auckland 1010, New Zealand On-site Employment

Air New Zealand is hiring a Senior Manager (Chapter Lead) Customer Lifecycle Marketing

Responsibilities

  • Lead and develop the lifecycle marketing function across agile teams, building a high-achieving chapter committed to operational excellence.
  • Create unified approaches for managing customer journeys, messaging strategies, decision logic, campaign orchestration, and personalisation to enhance consistency and impact.
  • Enhance audience segmentation and measurement of customer lifetime value to enable data-driven marketing strategies and improved business results.
  • Foster a culture of experimentation to drive continuous optimisation in customer retention, engagement, and overall value.
  • Implement governance models and performance standards to elevate marketing effectiveness across channels and delivery teams.
  • Mentor and develop team members, promoting ongoing learning and professional growth within the chapter.
  • Collaborate with senior leaders in marketing, digital, data, and product functions to ensure alignment of lifecycle initiatives with broader organisational goals.

Benefits

  • Extensive travel privileges available for employees, friends, and family members.
  • FlexiLeave policy allowing purchase of up to four extra weeks of leave annually.
  • Supportive environment focused on professional development through structured learning and real-world experience.
  • Comprehensive wellbeing resources, including access to a Wellbeing Hub, Employee Assistance Programme, and Peer Support networks.
  • Discounts on accommodations, retail purchases, banking services, insurance, health plans, and various lifestyle offerings.

Responsibilities

  • Lead and develop the lifecycle marketing function across agile teams, building a high-achieving chapter committed to operational excellence.
  • Create unified approaches for managing customer journeys, messaging strategies, decision logic, campaign orchestration, and personalisation to enhance consistency and impact.
  • Enhance audience segmentation and measurement of customer lifetime value to enable data-driven marketing strategies and improved business results.
  • Foster a culture of experimentation to drive continuous optimisation in customer retention, engagement, and overall value.
  • Implement governance models and performance standards to elevate marketing effectiveness across channels and delivery teams.
  • Mentor and develop team members, promoting ongoing learning and professional growth within the chapter.
  • Collaborate with senior leaders in marketing, digital, data, and product functions to ensure alignment of lifecycle initiatives with broader organisational goals.

Benefits

  • Extensive travel privileges available for employees, friends, and family members.
  • FlexiLeave policy allowing purchase of up to four extra weeks of leave annually.
  • Supportive environment focused on professional development through structured learning and real-world experience.
  • Comprehensive wellbeing resources, including access to a Wellbeing Hub, Employee Assistance Programme, and Peer Support networks.
  • Discounts on accommodations, retail purchases, banking services, insurance, health plans, and various lifestyle offerings.

Other

Application deadline is 3rd August 2026.

About company
Air New Zealand

Air New Zealand is the national airline and flag carrier of New Zealand, providing international and domestic air transport services. The airline operates a network of flights connecting New Zealand to destinations across Australia, the Pacific Islands, Asia, the Americas, and beyond.

The company offers a range of travel experiences, from Economy to Premium Economy and Business Premier, with services designed to enhance comfort and convenience. Air New Zealand is known for its innovative inflight offerings, including safety videos, entertainment, cuisine, and wine, reflecting New Zealand’s culture and hospitality.

Air New Zealand is committed to sustainability, aiming to reduce its environmental impact through fleet modernization, sustainable aviation fuels, and operational efficiency. The airline also emphasizes customer service, digital innovation, and community engagement as part of its corporate responsibility.

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Job Details
Category management
Posted a month ago