Berlin, Germany Hybrid Employment

Fin (AI Group) is hiring a Senior Machine Learning Scientist

Responsibilities

  • Discover use cases where machine learning can drive measurable benefits for users
  • Translate product challenges into well-defined machine learning problems
  • Collaborate with team members, product managers, and designers
  • Perform exploratory data analysis to uncover insights and patterns
  • Gain thorough understanding of the domain and user needs
  • Investigate and select suitable algorithms and technologies
  • Balance practical solutions with innovation, including adoption of advanced techniques when justified
  • Evaluate models offline to validate effectiveness before deployment
  • Partner with engineering teams to transition prototypes into scalable systems
  • Design experiments, track outcomes, and share findings to guide improvements
  • Work closely with cross-functional teams to deliver high-quality machine learning products

Compensation

Competitive salary and equity package

Work Arrangement

Hybrid or remote options available

Team

Part of a dedicated AI research and applied science team focused on real-world product impact

Responsibilities

  • Identify areas where ML can create value for our customers
  • Identify the right ML framing of product problems
  • Working with teammates and Product and Design stakeholders
  • Conduct exploratory data analysis and research
  • Deeply understand the problem area
  • Research and identify the right algorithms and tools
  • Being pragmatic, but innovating right to the cutting-edge when needed
  • Perform offline evaluation to gather evidence an algorithm will work
  • Work with engineers to bring prototypes to production
  • Plan, measure & socialize learnings to inform iteration
  • Partner deeply with the rest of team, and others, to build excellent ML products

Available for qualified candidates

About company
Fin (AI Group)

Fin is the #1 AI Agent for all customer service, powered by the Fin AI Engine™. It resolves complex customer queries across every channel including voice, email, chat, and social.

  • Fin is built by The AI Group, a team of over 60 machine learning scientists, engineers, and designers.
  • It uses a continuous improvement loop called the Fin Flywheel to train, test, deploy, and analyze performance.
  • Fin integrates seamlessly with existing helpdesks like Salesforce, HubSpot, and Intercom.

The platform is trusted by enterprises and certified with ISO 27001, ISO 27018, ISO 27701, GDPR, and CCPA compliance.

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Job Details
Department Machine Learning
Category other
Posted 10 days ago