Blue Ocean Media is looking for a German-speaking (Senior) Key Account Manager (m/f/d) to build lasting partnerships with our clients. In this role, you will own the customer journey end-to-end, from onboarding to renewal, and play a key part in shaping the future of shared mobility.
What You'll Do
- Act as the main point of contact for enterprise and growth accounts in German-speaking markets.
- Drive customer onboarding, training, and adoption of the platform.
- Develop success plans and track business outcomes for each customer.
- Take full end-to-end ownership of customer tickets, escalations, and daily operations.
- Proactively identify expansion opportunities and partner with Sales on upsell/cross-sell.
- Manage renewals and mitigate churn risks.
- Represent the customer voice internally, influencing product priorities.
- Lead QBRs and strategy workshops with client executives.
- Mentor junior Customer Success Managers and help shape best practices.
What We're Looking For
- 5+ years of experience in Customer Success, Account Management, or Consulting in B2B SaaS.
- Track record of managing enterprise accounts and driving measurable outcomes.
- Strong understanding of SaaS metrics and customer lifecycle management.
- Excellent communication, presentation, and stakeholder management skills.
- Minimum C1 German language skills and strong business English.
- Ability to collaborate across functions and cultures.
- A proactive, problem-solving mindset with high ownership.
Team & Environment
You will collaborate closely with Product & Engineering, Sales, and Finance teams. You'll join a high-trust, senior team where you can make a direct impact.
Benefits & Compensation
- A stable, international career in a profitable and growing SaaS company.
- Direct impact: your work influences how millions of people move in cities worldwide.
- Hybrid/remote flexibility (depending on location).
- 25 days of vacation + workation opportunities.
- A high-trust, senior team where decisions are made quickly and your impact is visible.
- Growth opportunities: real ownership and the chance to develop into a leadership or technical specialization role.
Work Mode
This role offers a hybrid work model with locations considered remote.
