Responsibilities
- Engage stakeholders throughout the company to understand the needs and priorities to securely implement and maintain corporate applications, while promoting IT best practices cross-functionally
- Implement and maintain tools for IT operational efficiencies and automation, with a lens on innovative and modern technology (i.e. AI chatbots)
- Ensure technological compliance with evolving security standards and policies, while future-proofing automations, computer systems, MDM, office network infrastructure, and remote collaboration tools
- Streamline and optimize the configuration and workflows for access management with Workday data, Okta configuration, and downstream applications
- Develop requirements, build, and thoroughly test workflows and automations in iPaaS tooling (i.e. Zapier) to automate manual processes for IT and business stakeholders
- Create, maintain, and promote standards, procedures, and documentation for IT
- Champion IT company wide by ensuring quality internal customer service for our global company through service desk tickets and access administration
- Travel to our offices on a periodic basis to provide onsite AV, networking, and conferencing support
- Partner closely with leadership to build and report on team OKRs and roadmaps
- Build and maintain vendor relationships and third party services as needed
Requirements
- 6+ years of experience as an IT professional in a high growth and/or tech company
- 4+ years of experience configuring complex IT systems
- A proven track record of deploying and maintaining cloud-based corporate applications and automations for access management, security, and collaboration
- Strong communication and relationship-building skills across all levels, including executives and external partners, with an ability to influence and lead without authority
- Experience leading large-scale IT projects with strategic planning and detailed documentation (decision docs, requirements, test plans, deployments)
- Solid understanding of onboarding & offboarding business processes, with the ability to translate this into technical hardware and software needs
- Proven success in scaling IT processes with automation and emerging technology for high-growth environments
- Experience in managing collaboration tools for remote & distributed teams (Google Workspace, Okta, Zoom, Slack, Alassian Jira, internal AI chatbots, etc.)
- Hands-on background developing workflow automations in lightweight iPaaS tools
- Robust understanding of core IT systems & operations processes: hardware inventory management, internal service desks, MDM, IAM, A/V & video conferencing, and Wi-Fi & VPN
- Strong knowledge of MDM best practices and hands-on experience with Apple Macbooks, Kandji, Snipe, Microsoft Windows, Intune, Azure Active Directory, and/or equivalents
- Solid understanding of security and privacy principles with experience in Verkada, Nightfall, and Proofpoint preferred
- Familiarity with computer networking, especially cloud-based SD-WAN and SDN (Cisco Meraki)
- Detail-oriented problem solver with strong organizational and documentation skills, able to manage multiple projects and navigate ambiguity with ease.
- Hands-on approach with excellent communication and a passion for providing direct support.
Benefits
- Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- Parental Leave 16 weeks of paid parental leave + one month gradual return to work
Work Arrangement
Hybrid
Team
Structure: IT Systems & Operations team
Additional Information
- All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!)
