Responsibilities
- Oversee the full lifecycle of IT services, from development and deployment to operational support and retirement.
- Lead governance, strategic planning, and compliance activities for IT service delivery.
- Partner with vendor management and product owners to assess, select, and establish SLAs with internal or external service providers.
- Ensure timely and effective delivery of IT projects through proper planning, provider selection, and solution evaluation.
- Facilitate smooth transition from development to operations, ensuring comprehensive documentation for all support levels.
- Establish and maintain operational processes for new or updated IT services.
- Define and maintain service quality metrics and reporting in alignment with service management teams.
- Coordinate daily interactions with service providers and internal stakeholders.
- Manage the service request catalog to ensure accurate and efficient fulfillment.
- Own the operational performance of one or more IT services, including KPIs like availability, security, and performance.
- Oversee incident, problem, change, and access management processes in coordination with relevant teams.
- Hold operational accountability for key service management processes across design, transition, or operations.
- Drive continuous service improvement through proactive analysis of incidents and service performance.
- Monitor and validate operational costs, and support budget planning in collaboration with product owners.
- Ensure consistent service delivery in line with SLAs and KPIs.
- Maintain high data quality for services, particularly within the CMDB.
Benefits
- Opportunities for professional growth through challenging projects in an agile environment.
- A collaborative team culture with an annual €2,500 allowance for training and development.
- Flexible working hours and the option to work remotely for improved work-life balance.
- Private health insurance coverage through Sanitas, with family inclusion options.
- Annual performance-based bonus tied to individual and company results.
- 50% discount on select vacuum cleaner models, available every three years.
- Access to online English and German language courses.
- Customizable benefits package including transport and meal vouchers.
Work Arrangement
Hybrid
Other
- Fluent business English, both spoken and written
- Flexible working hours with flextime options
- 25 days of vacation
- Half a day off on your birthday
- Freedom to work from home
- Private health insurance with Sanitas
- Option to include family in health insurance through Flexible Compensation
- Annual €2,500 budget for training, courses, and professional development
- Performance-based bonus as a percentage of annual gross salary (pro-rated)
- 50% discount on TM and Kobold vacuum cleaners, available every three years
- Access to online English and German classes
- Customizable benefits via Flexible Compensation (e.g., transport tickets, meal vouchers)
