Responsibilities
- Manage full lifecycle onboarding for 5 to 7 enterprise and strategic clients, overseeing each phase from initiation to launch and transition.
- Serve as the main liaison for customer representatives, including senior and executive-level contacts.
- Create and maintain comprehensive project schedules, milestones, and deliverables for multi-track initiatives.
- Coordinate efforts across departments such as Product, Engineering, Customer Success, and Operations to align on implementation goals.
- Anticipate potential obstacles and take prompt action to resolve issues, escalating when necessary with clear context.
- Facilitate structured and consistent communication with both internal teams and client stakeholders, including progress reports and leadership updates.
- Deliver a seamless customer journey by maintaining precision, thoroughness, and efficient execution.
- Refine onboarding workflows by analyzing recurring challenges and identifying ways to enhance efficiency and scale.
- Provide strategic guidance to clients, helping them navigate key decisions and adopt industry best practices.
Work Arrangement
Hybrid
Team
Includes multiple in-person team gatherings annually
Other
- Flexible paid time off policy
- We offer several team onsites a year
