Responsibilities
- As a subject matter expert the Sr. Implementation Consultant will work closely with clients and project managers on project discovery, implementation, change management, and overall knowledge transfer.
- Work collaboratively with teams and customers around the globe to implement student receivable and eCommerce solutions offered by Flywire.
- Acting as a subject matter expert and consultant on higher education projects, you will focus on at least two product areas to gain knowledge and expertise for our higher education clients
- Ensure the best possible customer experience for clients by providing product best practices, system training, onsite support, and business process / change management expertise when moving to our baseline product offering
- Develop and maintain complex product documentation, in partnership with product management and engineering, providing internal knowledge transfer and support for relationship management and sales
- Conduct remote and in-person training sessions for client super users and adopters of our enterprise software suite of products along with product specific documentation
- Contribute to product vision by collaborating with customers, implementation teammates, product management, and stakeholders
- Assist with the development of new hire onboarding documentation, training materials, and support for implementation consultants
- Provide mentorship for new hires as they learn about our products, integrations, and implementation policies and procedures
- Assist the Senior Manager for Implementation Consulting with data gathering, analytics, and customer success metrics necessary for meeting our team goals and objectives
- Help contribute to an innovative culture and customer experience every day
Requirements
- 8+ years experience in Higher Education (Student Accounts or Financial Aid preferred)
- Knowledge of Higher Education ERPs- PeopleSoft, Banner, Colleague, and Workday
- Excellent client-facing and internal communication skills (written and oral)
- Understanding of credit card and ACH processing
Nice to Have
- Knowledge of implementing and configuring payment software
- Experience in training software end users for both functional and technical minded customers
Benefits
- Competitive compensation
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Competitive time off including FlyBetter Days to volunteer in your community and Digital Disconnect Days!
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Work Arrangement
Hybrid
Team
Team size: over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide
Additional Information
- Ability to travel up to 15% to client sites and for internal meetings
