What You'll Do
Shape the future of guest engagement by designing and refining loyalty programs that align with brand objectives and customer behavior. You’ll define key performance indicators, track program health, and set measurable goals to ensure long-term success. Your work will directly influence retention, return on investment, and scalability across a diverse client portfolio.
Stay ahead of evolving trends in loyalty and guest experience, applying insights to improve campaign effectiveness across CRM, SMS, and loyalty platforms. You’ll develop targeted engagement strategies, support segmentation and testing initiatives, and ensure marketing efforts are in sync with overall business goals through close collaboration with managed services teams.
Partner with Sales, Customer Success, Product, and Implementation teams to drive adoption and ensure seamless integration of loyalty features. Work directly with third-party developers to align technical capabilities with strategic objectives, particularly in ordering and loyalty systems. Use data tools to uncover growth opportunities and translate findings into clear, actionable recommendations.
Produce high-impact presentations for executive audiences, lead training sessions for internal teams, and contribute to thought leadership through case studies, webinars, and internal knowledge resources. Maintain and evolve consulting frameworks, templates, and scalable materials to support consistent delivery across engagements.
Requirements
- Minimum of five years of experience in customer experience, loyalty strategy, CRM, or digital marketing within consumer-facing brands, preferably in the restaurant industry
- Proven track record in designing or managing loyalty programs from concept to execution
- Solid understanding of CRM and SMS marketing strategies and campaign lifecycle management
- Advanced skills in Excel for data analysis, modeling, and reporting
- Experience creating polished, executive-level presentations using PowerPoint
- Strong communication and presentation abilities, with confidence advising senior leadership
- Ability to collaborate across departments and with external partners
- Exceptional organizational skills and the capacity to manage multiple priorities effectively
- Proactive mindset with a commitment to continuous learning and improvement
- Openness to feedback, coaching, and professional development opportunities
Preferred Qualifications
- Background in consulting or agency settings serving brand clients
- Familiarity with loyalty platforms such as Punchh, Paytronix, or SessionM
- Experience in financial modeling or market research
- Proficiency in Tableau for performance analysis and data visualization
Benefits
- Equal employment opportunities provided without regard to race, color, religion, sex, national origin, age, disability, or genetics
- Reasonable accommodations available for qualified individuals with disabilities
- Access to professional coaching and development resources
- Opportunity to request workplace accommodations via accommodations@partech.com
