Responsibilities
- Act as the main technical point of contact for post-sales clients, advising on deployment structure and integration into development workflows involving both people and AI systems
- Manage the full onboarding lifecycle, ensuring rapid and confident transition from contract signing to active platform use
- Lead recovery initiatives when technical choices, rollout methods, or team dynamics hinder customer progress or expansion
- Support clients in adopting large-scale agentic development practices through targeted technical and organizational changes
- Develop and document standardized approaches for onboarding, architecture, and adoption that can be reused across customer groups
- Create and propose architecture blueprints aligned with each client's cloud setup, security requirements, and internal limitations
- Convert complex client environments into straightforward recommendations for networking, access control, identity management, and infrastructure design
- Identify potential technical and operational risks, escalate to appropriate internal teams, and monitor issues until resolved
- Produce technical materials such as documentation, architectural references, tutorials, and project scopes to amplify impact across clients
- Gather structured feedback from client deployments and directly advocate for product improvements with engineering and product teams
Work Arrangement
On-site
