Responsibilities
- Site Operations Management
- Supervise to deliver services in accordance with client KPIs and SLA
- Develop, implement and maintain building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
- Ensure adequate supply of materials at all times for the proper operation of the buildings and management of services
- Co-ordinate with Building Managers and the Business Units on projects, building/office and operation issues, working closely together to derive at a holistic solution which includes immediate short-term as well as long term fixes
- Manage a program of scheduled inspections for the property to ensure correct building operations, energy conservation, safety and cleanliness is upheld
- Manage of Preventive and Planned Maintenance programme to minimise maintenance, repair, risk of equipment failure and replacement costs
- 24/7 emergency call support and site attendance
- Recommend continuous quality improvement practices and implement Best Practice operations
- Ensure all Critical Environment (CEM) requirements are met (secondary)
- Ensure all Reactive Maintenance is completed as per the agreed timeframes, and the relevant communication are first broadcasted to the general population or stakeholders, whichever is the standard operating procedure
- Review existing operations regularly to reduce costs and improve operational standards
- Wherever possible to consider and apply sustainability practices in the course of our work
- Risk Management
- Ensure full compliance with JLL and customer regulations and policies, and all local statutory and governmental regulations and legislations
- Ensure FM-related risk management program including audits are implemented and maintained
- Ensure disaster recovering and business continuity plans are implemented and maintained
- Ensure escalation procedures and incident reporting procedures are implemented and in place
- Assist in the development of guidelines and strategies to ensure compliance with JLL’s business conduct
- People Management
- Ensure high staff morale, trust and work ethics
- Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
- Mentor and enable Training & Development of team members
- Co-ordinate with the Account Manager on the implementation of FM Procedures and train FM staff
- Conduct regular 1:1 to assess staff performance, provide encouragement and guidance as well as to counsel where needed
- Set SMART goals for their team and ensure regular review discussions
- Client/Stakeholder Management
- Proactively engage stakeholders to ensure that on client’s expectations are met though high levels of customer service
- Build and develop effective client / stakeholder relationships across multiple levels of the organisation
- On-site key point of contact for Facilities in the client’s premises
- Provide a cooperative and collaborative environment with customers, ensuring high levels of engagement
- Provide a positive and proactive environment where things get done; flexibility and agility are exercised, and we do our utmost best to provide great experiences for our customers
- Proactively understand the customers/ employees needs and act on them before being requested
- Procurement & Vendor Management
- Ensure vendors are well-managed and with courtesy and respect, and that they delivering services on time and within budget
- Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice
- Develop and maintain a co-operative and collaborative partnership with the vendors
- Contracts Management
- Plan and manage all contracts to ensure that they are professionally delivered at the right costs
- Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed
- Ensure contracts are continually assessed to deliver best value to the client
- Finance Management
- Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of Ethics
- Ensure financial processes are followed at all times
- Assist with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts
- Health, Safety & Environmental Management
- Ensure the provision of a safe working environment
- Ensure compliance with statutory regulations on fire, health, safety and environmental standards
- Client's User Ticket System
- Manage client's user ticket system requests which will be the focal point for day-to-day operational activities
- Log and monitor all service requests in client's user ticket system, ensuring that each is routed to the correct team member/vendor who is responsible for performing the request and such vendor is fully aware of the requirements and timescales detailed in the contract
- Track each request to ensure it is closed correctly and in accordance with the required timescales detailed in the contract
- Administer any changes in the GUTS portal
- Ensure GUTS KPI is met
- Events Coordination / Support
- Management of the client's Event Management System
- Coordination on set-up for the event requirements (security arrangement, IT, cleaning, configuration, etc)
- Coordination with stake holders on the reallocation of rooms
- Administration of meeting rooms & Conference room
- Provide reception cover during lunch hour and when necessary
- Profitability and Savings Initiative
- Develop initiatives and strategies that lead to cost savings and service improvement
Requirements
- Min. Bachelor’s degree in facilities management, building, business or other related field &/or at least 5 years experience in facilities, property management, hospitality or related field
- Experience working in Information Technology or BPO environment
- Knowledge of local occupational health and safety requirements
- Knowledge of critical facilities
- Knowledge of vendor management for specialized services
- Has an understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
- Proven capacity to understand and interpret commercial contracts
- Strong budget management and financial analysis skills
- Strong PC literacy and proven ability to manage daily activities using various systems
- Demonstrated experience with continuous improvement initiatives
- Demonstrated experience with client reporting and preparation of reports
Nice to Have
- Has experience working in Information Technology or BPO environment
- Knowledge of local occupational health and safety requirements
- Knowledge of critical facilities
- Knowledge of vendor management for specialized services
- Has an understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
- Proven capacity to understand and interpret commercial contracts
- Strong budget management and financial analysis skills
- Strong PC literacy and proven ability to manage daily activities using various systems
- Demonstrated experience with continuous improvement initiatives
- Demonstrated experience with client reporting and preparation of reports
Work Arrangement
On-site
Additional Information
- Good presentation skills and possesses strong verbal & written communication skills (English & Korean)
- Self-motivated; confident & energetic
- Ability to work across multiple, matrix reporting environments and prioritise activities accordingly
- Ability to effectively deal with stressful situations
- Flexible – able to adapt to rapidly changing situations
- Strongly goal-oriented – able to focus on meeting all performance targets
- Is a team player – able to cooperate and work well with others to meet targets
- Proven ability to initiate and follow through with improvement initiatives
- Exhibits honesty & trustworthiness
- Open to new ideas & willing to challenge status quo
