Responsibilities
- Own and manage the central issue tracking for complete vehicle programs
- Drive structured issue management processes (Schadentisch) across all vehicle domains
- Ensure all issues are clearly documented
- Ensure all issues are properly categorized and prioritized
- Ensure all issues are assigned to responsible owners
- Maintain full visibility of issue status, progress, and resolution
- Use JIRA as the single source of truth for all issue tracking
- Define and maintain issue structures and taxonomy
- Define and maintain workflows and status logic
- Define and maintain dashboards and reporting views
- Ensure strict adherence to traceability, data quality, and update discipline
- Drive consistent and scalable use of JIRA across all stakeholders
- Lead and prepare regular Schadentisch / issue review meetings
- Ensure clear communication of critical issues
- Ensure clear communication of escalations
- Ensure clear communication of blocking topics
- Track decisions, actions, and follow-ups
- Drive accountability across engineering, validation, and supplier teams
- Act as central interface between Engineering (all domains)
- Act as central interface between Validation & test teams
- Act as central interface between Prototype / garage operations
- Act as central interface between Suppliers
- Ensure alignment on issue understanding
- Ensure alignment on root cause direction
- Ensure alignment on resolution timing and priorities
- Identify and escalate risks impacting vehicle functionality
- Identify and escalate risks impacting test readiness
- Identify and escalate risks impacting program milestones
- Ensure transparency of high-risk topics
- Support leadership decision-making through structured issue insights
- Ensure issues are properly investigated (not only symptom-based fixes)
- Track root cause identification and corrective actions
- Verify closure quality and prevent recurrence
- Promote structured problem-solving approaches across teams
- Proactively identify and implement AI-driven improvements in issue management processes
- Leverage AI tools to automating issue categorization and prioritization
- Leverage AI tools to generate summaries of large issue datasets
- Leverage AI tools to identify patterns, recurring failures, and systemic risks
- Improve JIRA usage efficiency through automation rules
- Improve JIRA usage efficiency through smart workflows
- Improve JIRA usage efficiency through data structuring and optimization
- Develop or support dashboards and insights that enhance real-time visibility
- Reduce manual reporting efforts through automation and AI-assisted workflows
- Act as a driver of digital transformation within V&V / integration operations
Requirements
- Bachelor’s or Master’s degree in Engineering (Mechanical, Electrical, Automotive, or related)
- 8+ years of experience in vehicle development
- 8+ years of experience in integration / validation / pre-series
- 8+ years of experience in issue management / problem resolution
- Mandatory advanced experience with JIRA (workflows, dashboards, system ownership)
- Strong understanding of whole vehicle development and system interactions
- Experience working with VW Group processes and structures
- Fluent German language skills (required)
Nice to Have
- Direct experience leading Schadentisch or equivalent forums
- Experience with prototype / pre-series vehicle programs
- Familiarity with DVP and validation processes
- Exposure to AI tools, automation, or data analytics in engineering workflows
- Experience implementing digital efficiency improvements
Benefits
- Competitive insurance including: Medical, dental, vision and income protection plans
- 401(k) program with an employer match and immediate vesting
- Generous Paid Time Off including: 20 days planned PTO, as accrued
- 40 hours of unplanned PTO and 14 company or floating holidays, annually
- Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
- Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
Work Arrangement
On-site — Charlotte, NC
Additional Information
- This role requires 4-5 days per week in the office, with regular in-person meetings and events.
- Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
- Fluent German language skills (required).
