Responsibilities
- Lead the development and execution of service operations strategy across the Asia region to maintain uniform service standards.
- Manage field service activities such as installation, commissioning, preventive maintenance, and emergency response.
- Align service delivery with regional business growth objectives and customer expectations.
- Define and track key performance indicators for safety, SLA adherence, technician productivity, and customer satisfaction.
- Champion continuous improvement programs to enhance service efficiency and quality.
- Create standardized processes and best practices across multiple countries.
- Lead and develop a regional team of field engineers, technicians, and service operations personnel.
- Implement workforce planning to meet growing service demands.
- Maintain high technical capability through structured training and certification.
- Ensure reliable delivery of lifecycle services for mission-critical systems.
- Engage with executives of key strategic accounts to support customer relationships.
- Manage escalation processes for major service disruptions.
- Enforce operational rigor to support revenue growth and margin expansion.
- Collaborate with sales leadership to ensure profitable service contract execution.
- Improve cost efficiency in service delivery through labor and parts optimization.
- Foster a strong safety culture across all field operations.
- Ensure compliance with safety, environmental, and regulatory requirements.
- Apply risk management practices to service operations.
- Advance the use of digital platforms such as remote monitoring, predictive maintenance, and workforce management tools.
- Leverage data analytics to enhance service performance and operational transparency
Work Arrangement
Hybrid
Travel
Regional travel across Asia (approximately 40–50%) required.
Core Principles
Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.
Strategic Priorities
Customer Focus, Operational Excellence, High-Performance Culture, Innovation, Financial Strength.
Behaviors
Own It, Act With Urgency, Foster a Customer-First Mindset, Think Big and Execute, Lead by Example, Drive Continuous Improvement, Learn and Seek Out Development.
