As the Senior Director of Service Delivery for a large-scale consolidation effort, you will guide the alignment of service operations across multiple business units. Your leadership will be central to integrating systems, processes, and teams to enhance efficiency and maintain high service standards.
Key Responsibilities
- Direct the end-to-end delivery strategy for consolidated service functions
- Collaborate with senior stakeholders to align operational goals with business objectives
- Oversee performance metrics, service level agreements, and quality assurance frameworks
- Lead change management initiatives to support organizational transformation
- Ensure compliance with contractual, regulatory, and client-specific requirements
Qualifications
Successful candidates will bring extensive experience in service operations leadership, with a proven ability to manage complex transitions. Strong communication skills, strategic thinking, and a track record of improving service delivery outcomes are essential. A background in client-facing service environments and experience managing large, geographically dispersed teams is highly preferred.
