Responsibilities
- Lead strategic deployments quarterly, driving eARR with ownership of quality, timelines, and outcomes.
- Project Manage end-to-end implementation strategy, managing complex integrations, stakeholder alignment, and risk.
- Optimize deployment frameworks by identifying inefficiencies and implementing scalable, automated solutions and tooling.
- Partner with Engineering and Product, influencing the roadmap with client insights and technical feedback.
- Lead cross-functional execution across Sales, CS, Product, and Engineering for seamless customer lifecycle delivery.
- Institutionalize best practices via scalable documentation, playbooks, and knowledge systems to elevate team consistency.
- Support organizational scalability by forecasting capacity, mitigating pipeline constraints, and reducing future eARR risk.
- Leverage AI as a core layer for accelerating solution design, implementation, and continuous deployment improvement.
Requirements
- 5+ years in deployment, implementation, solutions engineering, or systems architecture (SaaS/enterprise software)
- Led complex, multi-stakeholder enterprise implementations, including API, SDK, and cloud integrations
- Deep technical skills; credibly engages engineering while translating business needs into scalable solutions
- Drove operational excellence via process, automation, and tooling, measurably improving deployment velocity and quality
- Influenced senior cross-functional teams (Product, Engineering) to shape decisions and align efforts
- Ability to independently scope, prioritize, and execute in ambiguous, high-growth environments; expected rapid ownership and impact within 60 days
- Clear understanding of deployment's commercial impact on revenue and retention
- Strong viewpoint on AI as a fundamental shift, habitually integrating it into workflows for leverage and output
Additional Information
- Expected interview process: Recruiter Conversation - Hiring Manager Interview - Loop round - How We Work
- Array uses CLEAR to conduct identity verification as part of the application process
