Requirements
- 5-9 years of experience in SaaS, specifically managing renewable books of business and driving customer satisfaction.
- A solid grasp of enterprise systems (SSO, CRM, HRIS) and a foundational understanding of HTML, CSS, and Javascript.
- A deep knowledge of LMS administration, instructional design principles, and the latest trends in the learning and development space.
- Logic, data analysis, and wisdom to make sound, timely decisions and find innovative solutions for complex problems.
- Excellent ability to build rapport and demonstrate a high degree of empathy while balancing the needs of the customer with business objectives.
- A strong ability to analyze usage metrics and key data points to drive meaningful executive conversations and strategy.
- An upbeat, positive mindset and thrive in a collaborative environment where you share knowledge freely.
Nice to Have
- Previous experience specifically within HR or LMS technologies and proficiency in Salesforce CRM.
- A background as a Customer Success Specialist or Business Consultant in a fast-paced tech environment.
Work Arrangement
Hybrid
Team
Team size: 900+
Additional Information
- Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing.
- Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
- You’ll get access to health benefits, so you can get the care you need when you need it.
- Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
- We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
- Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.
