Requirements
- 5+ years of experience in Customer Success, Account Management, or a similar customer-facing role in SaaS or tech.
- 3+ years of experience in the cybersecurity sector, especially threat intelligence.
- Fluent in Arabic and English.
- Based in Saudi Arabia with experience supporting regional customers in Middle East.
- Strong technical aptitude and ability to work with tools like OpenCTI or OpenAEV (training available).
- Excellent communication skills and comfort working in English-first environments.
- Comfortable in a remote, async-first culture.
- Experience with CRM/CSM tools, customer journey tracking, and success metrics.
Benefits
- Competitive pay + equity - everyone shares in our success.
- Remote-first, flexible, and balanced - work that fits your life.
- Your setup, your choice - pick the gear that works for you.
- Twice-a-year gatherings - we meet in person for regional and global offsites to connect, collaborate, and strengthen our culture beyond the screen.
- We enable cybersecurity through inclusion - from code to culture.
Additional Information
- Work closely with Customer Support Engineers (CSEs), Customer Platform Architects (CPAs), Sales, Product, and Engineering.
- Partner with regional teams to serve a diverse Middle East customer base.
- Collaborate cross-functionally to ensure high customer satisfaction and retention.
