About the Role
This position is responsible for guiding enterprise clients through post-sales processes, driving product adoption, and fostering strategic partnerships to maximize value realization and minimize churn.
Responsibilities
- Manage a portfolio of key accounts to ensure high satisfaction and retention
- Serve as the primary point of contact for strategic customers
- Monitor customer health metrics and usage patterns
- Lead regular business reviews with client stakeholders
- Identify expansion opportunities within existing accounts
- Collaborate with support and technical teams to resolve issues
- Develop onboarding plans tailored to client goals
- Track and report on customer success KPIs
- Advocate for customer needs internally
- Coordinate cross-functional teams during critical engagements
- Drive renewal processes and support contract extensions
- Gather and share customer feedback with product teams
- Create success plans aligned with client objectives
- Proactively address risks to customer satisfaction
- Promote best practices for product utilization
- Support customer training and enablement initiatives
- Maintain accurate account records in CRM
- Escalate critical issues using defined protocols
- Stay informed about industry trends and competitive landscape
- Contribute to process improvements in customer success operations
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model
Team
Part of the customer-facing success team
Why Join Us
- Opportunity to work with innovative technology in a growing sector
- Supportive team environment that values collaboration and growth
- Access to professional development and career advancement paths
- Involvement in shaping customer success strategies for scale
What We Offer
- Flexible working hours and remote options
- Health and wellness benefits
- Performance-based bonuses
- Ongoing training and certification support
Available for qualified candidates
