About the Role
The role is responsible for building trusted advisor relationships with enterprise clients, guiding them to achieve maximum value from their software investment through proactive engagement, adoption strategies, and performance reviews.
Responsibilities
- Lead ongoing customer success initiatives for enterprise clients in the EMEA region
- Act as the primary point of contact for strategic account oversight and relationship management
- Monitor customer health metrics and identify risks to retention or expansion
- Drive product adoption and ensure clients meet their business objectives
- Coordinate with technical and support teams to resolve complex issues
- Conduct regular business reviews to assess customer goals and progress
- Identify expansion opportunities within existing accounts
- Advocate for customer needs internally to influence product and service improvements
- Develop success plans tailored to individual client environments
- Manage churn risk by implementing proactive retention strategies
- Collaborate with onboarding teams to ensure smooth transitions to production
- Track and report on key customer success KPIs
- Maintain accurate account records in CRM systems
- Stay current on industry trends and regulatory changes affecting clients
- Support renewal management processes in coordination with sales
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid or remote within EMEA region
Team
Customer-facing role within the Customer Success team
Why This Role Matters
Clients rely on timely guidance and strategic insights to protect critical systems. This role ensures they derive continuous value and remain secure over time.
What We Offer
- Opportunity to work with global organizations facing complex security challenges.
- Access to ongoing training and career development programs.
- Inclusion in a collaborative, results-driven customer success team.
- Flexible working arrangements to support work-life balance.
Not available
