Requirements
- 7 years of experience in customer support roles within the software industry
- 5 years of experience in litigation support, with a preference for those with Relativity Administrator experience
- Proven ability to manage key accounts in a customer-facing capacity
- Background in the software technology sector
- Demonstrated success in independently managing complex projects
- Excellent business writing and presentation abilities
- Enjoyment of working in a team-oriented, collaborative setting
- Strong consulting and project management skills, with a proven track record of driving business value for customers as a trusted advisor, including the ability to engage with client teams at various levels of technical and non-technical depth
Nice to Have
- Account Management
- Collaboration
- Communication
- Customer Advocacy
- Customer Relationship Management (CRM)
- Customer Relationships
- Customer Retentions
- Customer Success
- Relationship Management
- Strategic Planning
Compensation
Not specified
Work Arrangement
Not specified
Team
Not specified
Required
- 7 years of customer-facing support in the software industry
- 5 years of litigation support experience (Relativity Administrator experience preferred)
- Expertise managing key accounts in a customer-facing role
- Experience in the software technology sector
- Proven success independently managing complex projects
- Excellent business writing and presentation skills
- Enjoy working as part of a team in a collaborative environment
- Strong consulting and project management skills, with proven results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth
Preferred
- Account Management
- Collaboration
- Communication
- Customer Advocacy
- Customer Relationship Management (CRM)
- Customer Relationships
- Customer Retentions
- Customer Success
- Relationship Management
- Strategic Planning
Not specified
