About the Role
This role is responsible for guiding key accounts to maximize product value, driving adoption, and fostering lasting relationships by understanding client objectives and aligning solutions effectively.
Responsibilities
- Lead ongoing customer engagements to ensure satisfaction and retention
- Develop success plans tailored to client business goals
- Monitor product usage and identify opportunities for improvement
- Act as the primary point of contact for strategic accounts
- Collaborate with support and product teams to resolve issues
- Track and report on customer health metrics regularly
- Identify expansion opportunities within existing accounts
- Facilitate onboarding and transition to long-term success phases
- Conduct regular business reviews with client stakeholders
- Advocate for customer needs internally
- Manage renewals and support retention efforts
- Escalate technical issues with clear context and priorities
- Maintain accurate account records in CRM systems
- Stay updated on industry trends and product developments
- Deliver training sessions to improve user adoption
- Coordinate cross-functional initiatives impacting customer outcomes
- Gather and share customer feedback with product teams
- Support the creation of customer success best practices
- Promote customer advocacy and reference participation
- Ensure alignment between client expectations and delivered value
Nice to Have
- Master's degree in business or related discipline
- Certification in customer success or project management
- Experience in workforce management or scheduling software
- Prior work with hybrid or remote customer teams
- Knowledge of data privacy and compliance standards
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid
Team
Collaborative team environment focused on client retention and long-term success
About the Role
This position owns the post-sale customer journey for key accounts, ensuring clients achieve measurable outcomes. The manager will combine strategic thinking with hands-on support to drive engagement and reduce churn through consistent value delivery.
What We Value
We prioritize empathy, accountability, and clear communication. Candidates should demonstrate a history of building trust, influencing outcomes, and maintaining professionalism under pressure.
Available for qualified candidates
