Drive Customer Outcomes Through Strategic Partnership
As a Senior Customer Success Manager, you will guide clients beyond initial purchase to realize lasting value from their technology investments. By establishing credibility with stakeholders from IT teams to executives, you'll shape success plans aligned with each customer's unique goals, ensuring software adoption translates into measurable business impact.
Shape Long-Term Client Success
- Act as the central point of contact after sale, managing communication, resolving concerns, and building advocacy across customer organizations.
- Collaborate with clients to define what success looks like, identifying key challenges in business or IT operations that technology can address.
- Design and implement comprehensive adoption strategies using campaigns, content, events, and digital engagement tools tailored to client needs.
- Develop reports and analytical insights that inform decisions, track progress, and uncover opportunities for expansion.
- Coordinate with internal teams to collect project requirements and ensure alignment on deliverables and timelines.
- Document and share Customer Success Plans with sales, professional services, and cloud information teams to maintain continuity and transparency.
- Monitor performance using defined metrics, adjusting strategies to maintain momentum and satisfaction.
- Uphold security standards that support responsible software development and deployment practices.
Required Expertise
- Proven background in customer success, account management, or program leadership within the technology sector.
- Degree in a technical or business-related field, or equivalent experience.
- Understanding of data management, analytics, artificial intelligence, and enterprise software platforms.
- Fluency in English with strong interpersonal, organizational, and communication abilities.
- Capacity to thrive independently and collaboratively in a fast-moving environment.
- Alternative combinations of education and experience may be considered.
Preferred Knowledge
- Familiarity with SAS technologies or experience in the banking sector is advantageous.
Work Environment
This role operates under a hybrid model based in Tervuren, Belgium, offering flexibility while maintaining opportunities for in-person collaboration.
Values That Guide Us
Our culture is built on curiosity, passion, authenticity, and accountability. We foster inclusion, welcome diverse perspectives, and empower employees to lead innovation that matters.
