Responsibilities
- Collaborate with sales teams to guide technical assessments, design custom solutions, and present product capabilities through demonstrations and proof-of-concept projects across security, networking, and developer platforms.
- Serve as a primary technical contact for customers, building and maintaining strong relationships with key decision-makers from onboarding through renewal and growth phases.
- Manage ongoing technical engagement throughout the customer journey, aligning product use with changing business objectives and future planning.
- Meet performance targets linked to new revenue generation and account expansion, driving platform adoption, retention, and identifying opportunities for additional product sales using usage insights.
- Conduct technical quarterly reviews with executive stakeholders, showcasing platform value and measuring impact on business outcomes.
- Use AI-powered tools and internal systems to automate repetitive tasks like responding to security questionnaires, setting up test environments, and monitoring basic metrics, allowing more focus on strategic guidance.
Work Arrangement
Remote — Shenzhen, China, Singapore
Other
Fluent in both English and Cantonese, required to effectively support customers in Hong Kong.
