Role Overview
Join a team responsible for maintaining the backbone of a mission-critical IVR and analytics infrastructure. As a Senior Cloud Database Administrator, you'll ensure databases remain secure, highly available, and finely tuned to support large-scale transactional and analytical workloads in the cloud.
Key Responsibilities
- Manage and maintain Amazon Aurora MySQL and Amazon Redshift environments across their full lifecycle, including provisioning, configuration, patching, and upgrades
- Implement and monitor backup, recovery, and disaster resilience strategies to ensure data integrity
- Set up alerting, logging, and health monitoring systems to detect and resolve issues proactively
- Optimize performance for high-throughput OLTP workloads and complex ETL-driven analytics queries
- Respond to production incidents as part of an on-call rotation and conduct root cause analysis
- Enforce role-based access controls, manage user permissions, and support compliance with security and audit standards
- Collaborate with engineering and DevOps teams on schema design, infrastructure changes, and deployment automation
- Automate routine database operations using Infrastructure as Code tools such as Terraform or CloudFormation
- Support databases used by application services, ETL pipelines, and business intelligence reporting tools
Required Qualifications
- Minimum of five years of hands-on experience as a Cloud Database Administrator
- Proven expertise with Amazon Aurora MySQL and Amazon Redshift in production environments
- Strong understanding of AWS cloud database services, high availability architectures, and disaster recovery planning
- Experience in performance tuning, monitoring, and alerting for large-scale systems
- Proficiency in Linux/Unix and shell scripting
- Track record supporting high-volume, mission-critical applications
- Familiarity with Infrastructure as Code (Terraform or CloudFormation)
- Willingness to participate in on-call support for production systems
Preferred Qualifications
- Background in IVR or contact center technology environments
- Exposure to ETL workflows and data warehousing concepts
- Experience with event-driven or analytics-intensive platforms
Work Environment
This role supports a remote-first culture, allowing team members to work from anywhere. The environment emphasizes collaboration, continuous learning, and professional growth within a globally distributed team.
Compensation and Benefits
The position offers a comprehensive compensation and benefits package, including health insurance and support for relocation. Additional offerings include certification funding, mentorship programs, professional development, and internal career mobility. The organization promotes sustainability, inclusion, and community engagement through fair operating practices and global project impact.
Equal Opportunity
The company is committed to equal employment opportunity and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
