Responsibilities
- End-to-end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests
- Providing expert recommendations aligned to traveller preferences, company policy, and duty of care
- Handling urgent and high-impact travel disruptions with speed, empathy, and precision
- Managing multiple channels (phone, chat, email) in a fast-paced Executive Care environment
- Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence
- Building long-term relationships with Executive travellers through consistent, high-quality service
- Collaborating closely with peers to maintain a high-performance, elite service culture
Requirements
- Proven experience delivering high-touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar)
- GDS experience (Amadeus, Sabre, Galileo or similar)
- Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT
- Exceptional communication skills with a polished, confident, and discreet style
- Ability to remain calm, decisive, and solutions-focused in high-pressure situations
- Strong organisational skills and attention to detail
Nice to Have
- Experience supporting senior stakeholders, C-suite, or high-net-worth individuals
- Exposure to out-of-hours, follow-the-sun, or on-call travel support models
Work Arrangement
Hybrid
Team
Team size: more than 1,800 people. Structure: global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston.
Additional Information
- This remote opportunity is on a fixed term basis across a variety of locations including; Germany, Portugal, ireland, UK, Belgium, Netherlands
- English is the official language at the office. Please submit your resume in English if you choose to apply.
- For certain roles, we can help with relocation from anywhere in the world.
- We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.
