Requirements
- Proven experience delivering high-touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar)
- GDS experience (Amadeus, Sabre, Galileo or similar)
- Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT
- Exceptional communication skills with a polished, confident, and discreet style
- Ability to remain calm, decisive, and solutions-focused in high-pressure situations
- Strong organisational skills and attention to detail
Nice to Have
- Experience supporting senior stakeholders, C-suite, or high-net-worth individuals
- Exposure to out-of-hours, follow-the-sun, or on-call travel support models
Work Arrangement
Hybrid
Additional Information
- This remote opportunity is on a fixed term basis
- English is the official language at the office
- We are an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.
