Responsibilities
- Document business processes, training procedures, standard operating procedures, project status, etc.
- Identify business system requirements and related business/application solutions over a complete business process.
- Technical and implementation focus is on providing standard and customized applications to resolve business needs/issues.
- Develop new customizations with design, documentation, testing and training.
- Conduct business process evaluations to gain technical knowledge of business requirements.
- Be a strategic partner and liaison between the user community and the technical applications development staff.
- Define business processes, ensure system alignment, and resolve system problems to ensure customer processes run smoothly.
- Drive process improvement and optimization initiatives across teams and the organization.
Requirements
- 5+ years of experience in a Business Systems Analyst or adjacent role
- Demonstrated ability to work closely with the Domain Product Owner, across multiple teams and a wide customer base
- Excellent organizational and project management skills
- Ability to organize large amounts of information and glean insights, define problems, and identify root causes
- Strong written and oral communication skills to define business and technical parameters and lead team to meet business requirements
Nice to Have
- Preferred knowledge in training and education (CE/CLE), LMS systems analysis and support, and fraud prevention or similar experience.
Benefits
- Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan
Work Arrangement
Remote (Worldwide)
Additional Information
- First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
- First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer.
- First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
