Barcelona Remote (Global)

Diabolocom is hiring a Senior Backend Software Engineer, Voice Squad

About the Role

Design and maintain backend services that power real-time voice solutions. Improve system resilience, scalability, and performance across distributed environments.

Responsibilities

  • Develop and optimize backend components for voice communication platforms
  • Ensure high availability and low-latency performance of voice services
  • Collaborate with cross-functional teams to integrate telephony features
  • Implement monitoring and alerting for critical backend systems
  • Support incident response and root cause analysis for production issues
  • Contribute to architectural decisions and technical roadmaps
  • Maintain secure and compliant data handling practices
  • Optimize database queries and storage solutions
  • Write clean, testable, and well-documented code
  • Participate in code reviews and technical discussions
  • Work with containerized environments and orchestration tools
  • Deploy services using CI/CD pipelines
  • Troubleshoot and resolve system bottlenecks
  • Ensure backward compatibility during service upgrades
  • Integrate third-party telephony APIs and protocols
  • Support scalability testing and performance tuning
  • Document system designs and operational procedures
  • Follow agile development methodologies
  • Mentor junior engineers and share technical knowledge
  • Stay current with backend and cloud technologies

Compensation

Competitive salary with benefits

Work Arrangement

Hybrid remote work policy

Team

Part of the Voice Squad, focused on real-time communication systems

Why Join the Voice Squad?

  • Work on mission-critical voice infrastructure used by thousands of customers
  • Be part of a team dedicated to improving real-time communication reliability

Available for qualified candidates

About company
Diabolocom
Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth. Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels. As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide. Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. These services, fully integrated into our cloud contact center solutions, are also accessible through APIs in multiple languages. We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer. Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities. Diabolocom, with offices across Europe,
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Job Details
Department Engineering – Software Development
Category other
Posted 5 months ago