Responsibilities
- Manage commercial performance and revenue growth by maintaining a defined portfolio of accounts, driving customer activation, and expanding existing relationships through proactive engagement.
- Lead discovery processes and advance sales opportunities by initiating early conversations, conducting structured assessments, and aligning solutions with customer recruitment workflows and pain points.
- Oversee the complete customer journey, from initial discovery to contract, onboarding, activation, and growth, stepping in when data indicates opportunities or risks.
- Identify expansion potential using platform usage metrics and market intelligence, proactively reaching out based on insights rather than fixed schedules.
- Serve as a strategic advisor in all customer interactions, leveraging industry and product knowledge while channeling feedback to internal Product and Operations teams.
- Contribute to refining the Activation & Expansion framework, commercial processes, and tech-touch strategies that guide customers between human interactions.
- Handle customer escalations with confidence, leading communication during incidents, coordinating across teams, and preserving trust.
Compensation
Competitive package including base salary, performance bonuses, and strong benefits
Work Arrangement
Remote (Worldwide)
Team
High-trust, autonomous team with direct collaboration and peer learning in a remote-first setup
Remote culture
Work from any location where you are most productive, including home, while traveling, or in co-working spaces.
Meeting the team
Company-wide offsites occur twice a year in rotating locations, with additional team-specific meetups held two times per year.
World-class team and onboarding
Comprehensive, hands-on onboarding is provided to ensure smooth integration into the team.
Making a big difference in a small team
Work closely with a high-trust, collaborative team that values autonomy, creativity, and peer-driven learning.
Technical set-up
All necessary equipment and tools will be provided to support your preferred technical and system configuration.
Competitive package
Includes base salary, performance-based bonuses, and attractive benefits.
No cover letter needed
Applications do not require a cover letter.
Diversity and equal opportunity are important; feedback is provided as quickly as possible.
Commitment to diversity and equal opportunity; timely feedback is prioritized throughout the hiring process.
Languages required
Full written and spoken fluency in both German and English is required.
