About the Role

The ideal candidate will be responsible for expanding the value of existing accounts, identifying new business opportunities, enhancing customer engagement, and delivering consistent revenue growth through strategic account oversight.

Responsibilities

Lead a portfolio of Managed Service Provider (MSP) clients, actively seeking upsell and cross-sell opportunities across the product suite to generate incremental revenue.
Re-engage and strengthen relationships with current MSP customers, particularly those with limited activity, by connecting with key stakeholders and aligning solutions to shifting business goals.
Create and implement customized account strategies, including scheduled outreach, check-ins, and business reviews to identify growth avenues and support account expansion.
Track product usage and adoption data, address underutilization, and promote deeper engagement to ensure sustainable growth and customer retention.
Consistently meet and surpass revenue goals by driving account expansion, contributing to both short-term wins and long-term account development.
Collaborate closely with Customer Success, Sales, and internal teams to ensure a unified customer experience and unlock full account potential.
Utilize Salesforce to manage sales pipelines, monitor account interactions, and maintain accurate forecasting and reporting practices.

Requirements

4 to 8+ years of experience in account management or sales roles focused on client relationships.
Minimum of 4 years in account management or sales with an emphasis on client growth and retention.
Experience managing a B2B SaaS customer portfolio.
Proven track record in expanding existing accounts through upselling, cross-selling, and strategic growth initiatives.
Experience overseeing a product portfolio and identifying ways to increase client value.
Demonstrated ability to build trusted relationships with executive-level stakeholders and support long-term client success.

Nice to Have

Experience selling to or managing relationships with Managed Service Providers (MSPs) in a B2B context.
History of meeting or exceeding sales quotas consistently.
Strong commercial orientation with a focus on account growth and expansion.
Self-motivated, open to feedback, and resilient in a dynamic, fast-moving environment.
Excellent communication, organizational, and interpersonal abilities.
Familiarity with CRM platforms, with Salesforce experience preferred.
Strong analytical and revenue forecasting skills.
Experience working in a high-growth SaaS organization.
Proven success in achieving or surpassing sales and account growth goals.
Experience executing 'land and expand' strategies within an existing customer base.
Solid business insight and enthusiasm for account development.
Familiarity with CRM systems, particularly Salesforce, as a competitive advantage.
Outstanding analytical and forecasting capabilities.

Compensation

Base salary of $80,000 to $95,000 CAD, plus uncapped variable compensation; total on-target earnings (OTE) range of $150,000 to $170,000 CAD, with potential for higher earnings based on performance.

Work Arrangement

Not specified

Team

Not specified

Kaseya est à la recherche d’un(e) gestionnaire principal(e) de comptes motivé(e) et axé(e) sur les résultats

The company seeks a motivated, results-oriented Senior Account Manager to oversee a portfolio of strategic accounts with high growth potential. In this role, you will drive revenue growth by expanding existing accounts, identifying new business opportunities, strengthening client relationships, and proactively managing account development.

Principales responsabilités

Take full ownership of a portfolio of accounts, proactively identifying upsell and cross-sell opportunities within Kaseya’s product suite to generate new revenue.
Reignite and strengthen relationships with existing clients, especially those with low engagement, by connecting with key decision-makers and aligning solutions to evolving needs.
Develop and execute tailored account plans, including regular outreach, check-ins, and business reviews to identify opportunities and drive expansion.
Monitor product usage and adoption metrics, address gaps, and drive increased engagement to support long-term growth and retention.
Consistently meet and exceed revenue targets by driving expansion within your accounts, contributing to both immediate results and sustained growth.
Collaborate closely with Customer Success, Sales, and internal teams to deliver a seamless customer experience and maximize account potential.
Use Salesforce to manage your pipeline, track account activity, and maintain accurate forecasting and reporting.

Qualifications Requises

Minimum of 4 years of experience in account management or sales roles focused on client relationships and business growth.
Experience managing a B2B SaaS client portfolio.
Proven success in growing existing accounts through upsell, cross-sell, and account expansion.
Experience managing a product portfolio and identifying opportunities to increase client value.
Demonstrated ability to build strong relationships with executive-level decision-makers and drive long-term client success.

Qualifications Privilégiées

Experience in a high-growth SaaS company.
Proven ability to meet or exceed sales and account growth targets.
Experience executing a 'land and expand' growth strategy with an existing customer base.
Strong business acumen and passion for account development and growth.
Highly motivated, coachable, and resilient in a fast-paced environment.
Excellent communication, organizational, and interpersonal skills.
Experience with CRM tools, Salesforce being an asset.
Excellent analytical and forecasting skills.

Rémunération

Base salary of $80,000 to $95,000 CAD, plus uncapped variable compensation. Total on-target earnings (OTE) range from $150,000 to $170,000 CAD, with potential for higher earnings based on performance.

Other

Bilingual role: English and French content provided in the job posting.
Compensation includes base salary and uncapped variable compensation.
Travel requirements not specified.
No mention of equipment, clearance, background checks, contract duration, probation, relocation, or training.

Not specified

Kaseya is hiring a Senior Account Manager, Key Accounts