About the Role
This role is responsible for managing high-impact social media campaigns that deliver unique, joyful interactions for audiences. The individual will oversee client relationships, campaign strategy, and cross-functional coordination to ensure exceptional execution.
Responsibilities
- Lead end-to-end management of social media campaigns centered on surprise and delight concepts
- Develop campaign strategies that foster emotional connections with target audiences
- Collaborate with creative teams to design original, shareable content experiences
- Manage client communications and maintain strong, trust-based relationships
- Coordinate timelines, deliverables, and resources across departments
- Monitor campaign performance using analytics and engagement metrics
- Provide clients with detailed reports and insights on campaign outcomes
- Identify opportunities to enhance campaign impact through innovation
- Ensure brand consistency across all digital touchpoints
- Serve as primary liaison between clients and internal production teams
- Oversee budget allocation and expenditure tracking for assigned accounts
- Anticipate client needs and proactively offer strategic recommendations
- Maintain up-to-date knowledge of social media trends and platform updates
- Facilitate brainstorming sessions for new campaign ideas
- Ensure compliance with legal and regulatory standards in digital content
- Manage multiple accounts without compromising quality or deadlines
- Drive client retention through exceptional service delivery
- Support onboarding of new clients and transition processes
- Work closely with PR and marketing teams to align messaging
- Escalate risks and issues promptly with mitigation plans
- Train junior team members on best practices and workflows
- Optimize processes to improve campaign efficiency and effectiveness
- Represent the team in client-facing meetings and presentations
- Evaluate third-party vendors and partners for campaign support
- Maintain organized documentation of campaign plans and results
Compensation
Competitive salary with performance incentives
Work Arrangement
Hybrid work model with office and remote flexibility
Team
Part of a creative client services division focused on innovative digital engagement
Why This Role Matters
This position plays a key role in shaping how brands connect with audiences through joyful, unexpected moments on social media. Success means creating content that resonates deeply and drives lasting brand affinity.
Our Approach to Surprise & Delights
We specialize in designing authentic, human-centered moments that stand out in crowded digital spaces. Campaigns are built on insight-driven creativity and executed with precision to maximize emotional impact.
Not available for this position
