On-site

Corewell Health South – Lakeland Hospitals is hiring a Security Consumer Support Specialist

About the Role

This role involves delivering direct support to individuals across medical facilities by enforcing security protocols, responding to inquiries, and maintaining a safe and welcoming atmosphere for all consumers.

Responsibilities

  • Respond promptly to security-related inquiries from patients, families, and staff
  • Assist with access control systems including badge issuance and door monitoring
  • Monitor public areas to ensure compliance with facility safety policies
  • Escalate incidents following established reporting procedures
  • Provide clear directions and guidance to visitors within medical campuses
  • Support emergency response protocols as directed
  • Document security events using digital reporting tools
  • Collaborate with law enforcement and public safety personnel when necessary
  • Maintain professional demeanor during high-stress situations
  • Conduct routine patrols of buildings and grounds
  • Verify identification for restricted area access
  • Operate communication devices to coordinate with team members
  • Assist individuals with wayfinding in complex healthcare environments
  • Promote a culture of safety and respect for all facility users
  • Adhere to confidentiality standards for sensitive information
  • Participate in regular training on security procedures and emergency preparedness
  • Report facility concerns such as lighting or maintenance issues
  • Support crowd management during peak visitation times
  • Enforce non-disruptive behavior in clinical and public zones
  • Utilize customer service skills to de-escalate tense interactions

Compensation

Competitive hourly wage with comprehensive benefits package

Work Arrangement

On-site position with potential for hybrid flexibility based on operational needs

Team

Part of the enterprise security operations team supporting healthcare facilities

Physical Demands

  • Position requires frequent walking, standing, and occasional lifting up to 25 pounds
  • Must be able to respond quickly to incidents across large campus environments

Work Environment

  • Work is performed primarily indoors across multiple healthcare buildings
  • Exposure to high-traffic public areas and clinical settings

Background Check

  • Position requires a thorough criminal background investigation
  • Employment contingent upon successful clearance

Equal Opportunity Employer

We provide equal employment opportunities to all applicants regardless of race, religion, gender, sexual orientation, disability, or age

Not available for this position

Required Skills
Customer SupportProblem SolvingCompliance
About company
Corewell Health South – Lakeland Hospitals
The health system comprises three hospitals, an outpatient surgery center, a regional cancer center, rehabilitation centers, two long-term care residences, home care and hospice services, and 34 affiliate physician practice locations. It provides both inpatient and outpatient medical services throughout Southwest Michigan.
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Job Details
Category other
Posted 10 months ago