Responsibilities
- Handle customer inquiries via phone, email, and chat, following established protocols to resolve concerns with accuracy and empathy.
- Serve as the main point of contact for live support, focusing on phone-based assistance, and guide customers through real-time order replacements.
- Determine whether reported issues stem from internal errors or customer-initiated changes, ensuring each case is properly assessed and recorded upon intake.
- Open and navigate Adobe Illustrator and Photoshop files to identify printing defects, and make necessary edits or corrections to design files.
- Collaborate across teams to ensure smooth handoffs when customers transition from general support to specialized print quality resolution.
- Log detailed technical information in Salesforce to help identify patterns and recurring problems related to printing and design.
- Accurately document and prepare replacement order requests so the processing team can fulfill them without additional review, while aligning with the Print Quality team on consistent practices.
Requirements
- Strong written and verbal communication skills, with the ability to adapt tone appropriately during live customer interactions.
- Proficient in using Adobe Illustrator, Photoshop, and Acrobat Pro for file evaluation and editing.
- Capable of critical thinking to quickly diagnose and resolve complex printing and design-related issues.
- Familiarity with Salesforce Lightning and Google Suite applications.
- Able to thrive in a remote, collaborative work environment, engaging positively with team members and responding constructively to feedback.
- Available to work a schedule that includes at least one day per weekend.
Nice to Have
- Experience with Adobe Lightroom is beneficial but not required.
Compensation
Geo 2 (Washington, DC; Chicago, IL; Seattle, WA; Austin, TX; Atlanta, GA; Portland, OR): $20.32/hr; Geo 3 (all other listed locations): $18.65/hr
Work Arrangement
Remote (Worldwide)
About Minted
Artists play a vital role in shaping culture, fostering connection, and inspiring beauty. The company provides a platform where independent artists can showcase, sell, and scale their creative work. It supports self-expression, builds community, and brings high-quality visual art to a global audience. Its marketplace has delivered art, stationery, and textiles to over 75 million homes. Headquartered in San Francisco, it employs more than 350 full-time staff, with seasonal support during peak periods. It has raised over $300 million from leading investors and is backed by prominent angel investors. The team is passionate about design, art, and interiors, actively seeking undiscovered talent and amplifying artist voices through collaboration.
How Our Process Works
The company leverages technology and crowdsourcing to bring original, top-rated designs to market at scale. Consumers vote on designs they prefer, ensuring the product line remains fresh and trend-aligned. Winning designs are produced by the company, allowing global artists to share and sell their work while the platform manages production and distribution. Since 2007, it has expanded into wall art, textiles, digital content, and home decor, and partners with major retailers and brands through licensing and wholesale agreements supported by design data insights.
Other
- This is a remote seasonal position running from September to December 2026.
- Pay varies by location: $20.32/hour in Geo 2 cities (Washington, DC; Chicago, IL; Seattle, WA; Austin, TX; Atlanta, GA; Portland, OR); $18.65/hour in all other listed locations (Geo 3).
- Candidates must verify their identity at the beginning of the interview process.
- AI-powered tools are used in hiring, with all final decisions reviewed by human evaluators.
- The company participates in the E-Verify program.
