Provide tax guidance for personal tax returns in a remote, seasonal and customer facing position
Collaborate with customers to prepare or review their tax return to ensure the return is compliant and accurate, by providing tax guidance and/or tax preparation services
Research and troubleshoot tax questions; communicate directly with customers by answering specific tax questions (written & oral)
Provide a Full Service experience to prepare, review and file customers returns with the CRA and/or assist customers as they prepare their own tax return with tax advice, tax preparation and guidance on required documents for the CRA
Research tax regulations to provide accurate advice on how to maximize customer’s tax return
Create high-quality customer interactions and experiences that instill confidence using deep customer empathy, and your in-depth tax knowledge and expertise
Proactively seek out and deliver the right answer for each customer by utilizing and government websites, professional resources, and team expertise and translating into everyday language for customers
Apply defined practices, procedures and company policies to troubleshoot and resolve customer inquiries

Minimum 3+ years’ paid professional tax preparation experience, using professional tax preparation software
Minimum of 125 tax returns prepared, per tax season for the last 3 years
Experience preparing and supporting a variety of federal and provincial returns for individuals, including student, pension, self-employed, rental property, investments, and foreign income
Experience preparing & filing E2E customer personal returns, including employment, self-employment, rental, investments, T1135, foreign income and all credits/deductions
Working knowledge of tax laws and tax concepts, superior critical thinking, and problem-solving skills
Highly technical and comfortable with Windows and mobile platforms, as well as G-suite applications (Docs, Sheets, etc.)
Excellent written and verbal communication skills
Flexibility in availability/schedule

Bilingual proficiency (English and French, read/write and speak) is considered an asset
Experience preparing Quebec tax (TP1) returns considered an asset
Experience providing support in a contact center environment is considered an asset

Competitive compensation package with a strong pay for performance rewards approach
Eligible for a cash bonus, in accordance with our applicable plans and programs
Ongoing pay equity comparisons across categories of ethnicity and gender

Bilingual proficiency (English and French, read/write and speak) is required for this role
Position is seasonal
Work is remote within Canada
Flexible availability/schedule required

Intuit is hiring a Seasonal French Bilingual Tax Expert- Canada Remote