Rockstar is looking for a seasonal, full-time School Success Manager to join our mission-driven team of former educators and technologists dedicated to transforming how schools approach scheduling. In this role, you will work directly with school partners from January through July, guiding them through the entire scheduling process to ensure they maximize the benefits of our platform.
What You'll Do
- Own and manage a portfolio of district and charter school partners through the entire customer journey.
- Provide end-to-end support to finalize schedules, problem-solving through complicated constraints and unique school needs.
- Develop strategic relationships with key stakeholders including lead schedulers, principals, district leaders, and other scheduling team members.
- Track success metrics for each partner, ensuring high levels of satisfaction and renewal rates.
- Serve as a strategic thought partner to district and school-based teams to ensure their schedule aligns to their unique priorities.
- Drive the end-to-end implementation process for each partner across your portfolio.
- Lead onboarding and training for new and returning partners.
- Support the data integration process by collaborating with partners’ IT teams and our data integration team.
- Troubleshoot complex technical issues as the external company representative, with support from product and engineering.
- Communicate and coordinate cross-functionally across sales, marketing, product, and engineering teams to share customer feedback.
What We're Looking For
- Meaningful experience developing middle and/or high school schedules.
- A willingness to roll up your sleeves and work in a scrappy environment.
- A desire and flexibility to work seasonally (full-time) from January through July.
- At least 3 years of experience building and owning a middle and/or high school schedule.
- At least 5 years of experience working inside a school, with a deep understanding of school operations and culture.
Nice to Have
- Experience building systems and processes to consistently deliver support so people and teams can achieve their goals.
- Experience in a fast-paced, entrepreneurial environment.
Benefits & Compensation
- Access to the company's flexible PTO policy.
Rockstar is an equal opportunity employer.
