About the Role
Lead the architectural design of Salesforce-based customer experiences with a focus on artificial intelligence and agent-assisted technologies to improve engagement and scalability.
Responsibilities
- Architect end-to-end solutions on the Salesforce platform with emphasis on AI integration
- Collaborate with product and engineering teams to define scalable system designs
- Evaluate and apply AI capabilities within Salesforce to optimize user workflows
- Guide implementation of Agentforce features to support intelligent automation
- Translate business requirements into technical blueprints for development teams
- Ensure solutions align with security, compliance, and performance standards
- Lead technical discovery sessions with stakeholders across departments
- Develop proof-of-concept prototypes for emerging AI use cases
- Mentor developers and architects on best practices in Salesforce design
- Stay current with Salesforce platform updates and AI advancements
- Integrate Salesforce with external systems using APIs and middleware
- Optimize user experience through data-driven design decisions
- Support testing and validation of AI-powered features
- Document architecture decisions and system configurations
- Drive adoption of reusable components and design patterns
- Work closely with UX designers to align technical capabilities with interface needs
- Troubleshoot complex integration issues across cloud services
- Participate in agile planning and sprint reviews
- Assess third-party tools for compatibility with Salesforce AI ecosystems
- Promote observability and monitoring in deployed solutions
- Ensure solutions are maintainable and adaptable to future changes
- Advocate for customer-centric design in all technical decisions
- Contribute to roadmap planning for AI-enhanced features
- Facilitate knowledge transfer across technical teams
- Align architecture with enterprise IT strategy
Nice to Have
- Experience with Einstein AI or other Salesforce AI tools
- Prior work in customer service or support automation platforms
- Knowledge of low-code and no-code development environments
- Familiarity with conversational AI or chatbot systems
- Background in user behavior analytics
- Experience with Salesforce Health Cloud or Service Cloud
- Involvement in AI ethics or responsible AI initiatives
- Public speaking or conference presentation experience
- Contributions to open-source Salesforce projects
- Advanced Salesforce certifications
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid work model with flexible scheduling
Team
Collaborative engineering and product team focused on AI innovation
Why This Role Matters
This position shapes the future of intelligent customer interactions on the Salesforce platform. You will directly influence how AI and automation enhance user experiences across enterprise systems.
Growth Opportunities
You’ll have access to ongoing training, certification support, and leadership development programs to advance your technical and strategic expertise.
Available for qualified candidates
