Responsibilities
- Collaborate with Zendesk Account Executives, pre-sales teams, and partners to identify and pursue sales opportunities.
- Engage with vendors and delivery partners to align on best practices and sales strategies.
- Assist with running customer discovery calls and managing deal progress across the territory.
- Partner with AWS and Amazon Connect AEs to work backwards from customer requirements.
- Run regular forecast cadences with regional teams and the Zendesk for Contact Center leadership.
- Coordinate with pre-sales teams to deliver tailored value propositions aligned with customer needs.
- Advocate for continuous improvement and innovation with customers by staying ahead of industry trends and emerging technologies.
- Represent Zendesk for Contact Center at regional events and conferences.
Requirements
- Minimum 7 years of experience in cloud contact center sales
- Proven experience in channel sales
- Ability to work autonomously and as part of a fast-paced team
- Experience selling at the C-level
- Proven track record in achieving sales targets
- Proven ability to proactively pursue new business opportunities
- Strong communicator - great writer, speaker, and listener
Nice to Have
- Technical expertise in Zendesk and Amazon Connect is advantageous
Benefits
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.
- The chance to lead transformational contact center initiatives leveraging cutting-edge technologies.
Additional Information
- The US annualized OTE (On Target Earnings) range for this position is $234,000.00-$352,000.00 with a pay mix of 60/40 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
